Chapter 7 - Group Projects

Question 0

Characteristics of competent communicators

Answer 0

Structure
Purpose
Norms
Roles
Subgroups

Question 1

Group

Answer 1

Consists of people who share an interest or a common purpose, communicate regularly, participate in planning and decision making and feel connected to other members

Question 2

2 basic types of structure

Answer 2

Formal and informal

Question 3

Groups that have formal structure have set rules for communication and are

Answer 3

Highly organized

Question 4

Groups that have informal structure are less organized and do not

Answer 4

Follow set rules

Question 5

Group purpose

Answer 5

The groups reason for existing

Question 6

Group purposes range from __________ to ___________

Answer 6

All work, all social activity

Question 7

Group norms

Answer 7

The standards for action within the group

Question 8

Groups may have norms for

Answer 8

Speaking, listening, general norms and communication norms

Question 9

Role

Answer 9

A pattern of communication that characterizes ones place in a group

Question 10

Roles people can take on in a group

Answer 10

Experts, supporters, questioners, compromisers, challengers, moderators, tension relievers, observers

Question 11

Subgroup

Answer 11

A smaller unite within a group

Question 12

Cliques

Answer 12

Subgroups of people who tend to associate with each other and avoid others

Question 13

Group problem solving

Answer 13

Process that involves the group work life cycle, problem-solving steps, members’ communication responsibilities, leadership in groups and how to evaluate problem-solving groups

Question 14

The 4 stages of the group life cycle

Answer 14

Forming, storming, norming and performing

Question 15

Forming

Answer 15

The stage when members come together, size each other up, try to figure out where everyone fits and try to find some sense of leadership

Question 16

Storming

Answer 16

This stage occurs after some similarities have been established have been established and members have become more comfortable in the group

Question 17

Norming

Answer 17

At this stage members begin to function effectively together and to develop a sense of group identity (because storming stage has already been worked through)

Question 18

Performing

Answer 18

When the task is a key point and work is accomplished without much interpersonal difficulty

Question 19

5 step model of problem solving

Answer 19

1. ) identify the problem
2. ) analyze the problem
3. ) set criteria for a solution
4. ) develop solutions
5. ) select a solution

Question 20

To identify the problem there are 2 steps

Answer 20

Narrowing the topic, then phrasing it into a question

Question 21

Criteria

Answer 21

Standards something had to meet

Question 22

Brainstorming

Answer 22

A process of listing aloud as many ideas as possible

Question 23

To decide which of the solutions should be used, 3 questions must be used:

Answer 23

Which solutions meet the criteria?
Weaknesses of each solution?
Strengths?

Question 24

Effective speaking skills for group members

Answer 24

``` Be prepared Share your questions thoughtfully Speak with self-respect Ask questions Support others ```

Question 25

Important listening skills for group members

Answer 25

``` Practice good listening Avoid barriers Use your thought speed Listen for connections Give nonverbal feedback ```

Question 26

Leaders may be ________ or ________, or they may ________________

Answer 26

Appointed, elected, gradually emerge from the group

Question 27

Leadership responsibilities fall into the general area of

Answer 27

Beginning the discussion, acting as moderator, and closing the discussion

Question 28

Moderator

Answer 28

People who keep a discussion moving and see that everyone's ideas are heard

Question 29

Purposes of evaluation

Answer 29

Strengthen good points, correct weak points, and reduce mistakes

Question 30

Guidelines for feedback

Answer 30

- Describe what you saw and heard - Limit your comments - Include strong & weak points, & areas for improvement