Chapter 7 part 2

Question 1

Business Process Reengineering (BPR)

Answer 1

• business management strategy, focusing on the analysis and design of business processes within an organization.
• aimed to help organizations rethink how they do their work in order to improve customer service, cut operational cost and become world class competitors.

Question 2

How can Processes be improved?

Answer 2

• change process structure

- change process resources