Chapter 7 Team Building Flashcards
Local government today has embraced teamwork in a big way. _____, _____, and _____ all require achieving efficiencies wherever possible. (Page 104)
- Modern management practices
- A lean economy
- Citizen expectations
_____ is more than people getting along and liking each other. It is about improving work process, the work culture, the quality of internal and external services and the results citizens get for their tax dollars . (Page 104)
Teamwork
In most work situations, you start out with a group of individuals who are supposed to work together based on the ________. (Page 106)
Formal Organization Chart
_______ may also influence how the group functions. (Page 107)
Important informal connection
Understanding the _____ and _____ of all team members makes it easier to get past breakdowns when they happen. (Page 107)
Roles/Responsibilities
People are more motivated to work towards ________ when they feel that they are part of a team effort. (Page 107)
shared goals and objectives
_____ are collections of individuals with no strong sense of responsibility to each other. (Page 108)
Groups
The absence of _____ and _____ distinguish a group from a team. (Page 108)
unified effort and camaraderie
A group generally passes through four stages on its way to becoming a team. What are the four stages? (Page 108)
- Forming
- Storming
- Norming
- Performing
Forming Of A Group: ____ is the second stage of group formation and is marked by conflict over who will lead the group and how group members will respond to the leader. If the leader is less competent or not respected, a group may get stuck at this stage and never become productive. (Page 108)
Storming
Forming Of A Group: _____ is the third stage, characterized by the beginning of cohesiveness and closeness among group members. The group has embraced its value structure to govern behavior, and members accept the rules and standards. (Page 109)
Norming
Forming Of A Group: _____ is the stage when the group moves forward to accomplish its goals. As this stage is sustained through continuous cooperative activity, the group cab be considered a team. (Page 109)
Performing
At the performing stage, the supervisors stage shifts to? (page 109)
- Maintaining the teams energy level
- Continuing to build team rapport
- Challenging the team to become better
Building high performing teams can be more challenging than ever during _____ times. (Page 109)
Austere
_____ is essential in a challenging environment, yet many supervisors are too busy to take the necessary steps to strengthen team dynamics. (Page 109)
Higher-Functioning Teamwork
_____, _____, and _____ are early casualties of tough economic times. (Page 109)
- Productivity
- Effectiveness
- Morale
In a reactive organizational environment, ____ is the primary driver. (Page 109)
time
Building a team is a _____ process. (Page 110)
proactive
______ starts with the team leader. (Page 111)
Accountability
As a team leader, your must hold yourself accountable and serve as _____ for desired behavior. (Page 111)
role model
Accountability is a two way street. ____ supports accountability. (Page 111)
Personal Ownership
Involving your team in _____ is a powerful step to building a strong engaged, and accountable team. (Page 111)
decision making
What are the seven steps to building a team? (Page 112)
- Show team members where they fit into the system
- Hold Regular Team Meetings
- Set Goals with your team
- Encourage team members to suggest solutions to
problems - Let team members tell you things you may no like to
hear. - Let team members help set standards
- Respect diversity
Hold Regular Team Meetings: Try to set aside about ________ for a meeting to discuss overall progress, seek input, and plan ahead. (Page 113)
fifteen minutes at least once a week
