Chapter 7 Team Building

Question 1

Local government today has embraced teamwork in a big way. _____, _____, and _____ all require achieving efficiencies wherever possible. (Page 104)

Answer 1

1. Modern management practices
2. A lean economy
3. Citizen expectations

Question 2

_____ is more than people getting along and liking each other. It is about improving work process, the work culture, the quality of internal and external services and the results citizens get for their tax dollars . (Page 104)

Answer 2

Teamwork

Question 3

In most work situations, you start out with a group of individuals who are supposed to work together based on the ________. (Page 106)

Answer 3

Formal Organization Chart

Question 4

_______ may also influence how the group functions. (Page 107)

Answer 4

Important informal connection

Question 5

Understanding the _____ and _____ of all team members makes it easier to get past breakdowns when they happen. (Page 107)

Answer 5

Roles/Responsibilities

Question 6

People are more motivated to work towards ________ when they feel that they are part of a team effort. (Page 107)

Answer 6

shared goals and objectives

Question 7

_____ are collections of individuals with no strong sense of responsibility to each other. (Page 108)

Answer 7

Groups

Question 8

The absence of _____ and _____ distinguish a group from a team. (Page 108)

Answer 8

unified effort and camaraderie

Question 9

A group generally passes through four stages on its way to becoming a team. What are the four stages? (Page 108)

Answer 9

1. Forming
2. Storming
3. Norming
4. Performing

Question 10

Forming Of A Group: ____ is the second stage of group formation and is marked by conflict over who will lead the group and how group members will respond to the leader. If the leader is less competent or not respected, a group may get stuck at this stage and never become productive. (Page 108)

Answer 10

Storming

Question 11

Forming Of A Group: _____ is the third stage, characterized by the beginning of cohesiveness and closeness among group members. The group has embraced its value structure to govern behavior, and members accept the rules and standards. (Page 109)

Answer 11

Norming

Question 12

Forming Of A Group: _____ is the stage when the group moves forward to accomplish its goals. As this stage is sustained through continuous cooperative activity, the group cab be considered a team. (Page 109)

Answer 12

Performing

Question 13

At the performing stage, the supervisors stage shifts to? (page 109)

Answer 13

1. Maintaining the teams energy level
2. Continuing to build team rapport
3. Challenging the team to become better

Question 14

Building high performing teams can be more challenging than ever during _____ times. (Page 109)

Answer 14

Austere

Question 15

_____ is essential in a challenging environment, yet many supervisors are too busy to take the necessary steps to strengthen team dynamics. (Page 109)

Answer 15

Higher-Functioning Teamwork

Question 16

_____, _____, and _____ are early casualties of tough economic times. (Page 109)

Answer 16

1. Productivity
2. Effectiveness
3. Morale

Question 17

In a reactive organizational environment, ____ is the primary driver. (Page 109)

Answer 17

time

Question 18

Building a team is a _____ process. (Page 110)

Answer 18

proactive

Question 19

______ starts with the team leader. (Page 111)

Answer 19

Accountability

Question 20

As a team leader, your must hold yourself accountable and serve as _____ for desired behavior. (Page 111)

Answer 20

role model

Question 21

Accountability is a two way street. ____ supports accountability. (Page 111)

Answer 21

Personal Ownership

Question 22

Involving your team in _____ is a powerful step to building a strong engaged, and accountable team. (Page 111)

Answer 22

decision making

Question 23

What are the seven steps to building a team? (Page 112)

Answer 23

1. Show team members where they fit into the system
2. Hold Regular Team Meetings
3. Set Goals with your team
4. Encourage team members to suggest solutions to
   problems
5. Let team members tell you things you may no like to
   hear.
6. Let team members help set standards
7. Respect diversity

Question 24

Hold Regular Team Meetings: Try to set aside about ________ for a meeting to discuss overall progress, seek input, and plan ahead. (Page 113)

Answer 24

fifteen minutes at least once a week

Question 25

Your meetings will be more successful if you? (Page 113)

Answer 25

encourage engagement and stimulate discussion

Question 26

Effective supervisor don’t want to be surrounded by “Yes Men” and “Yes Women” who always say what they think you want to hear. Instead they embrace team members who speak? (Page 115)

Answer 26

Honestly, Raise Concerns, and Share Frustration

Question 27

Teamwork isn’t about getting along, it’s about getting ______. (Page 115)

Answer 27

Results

Question 28

____ is not a detriment to teamwork, but if it is unresolved it can deeply damage a team. (Page 115)

Answer 28

Conflict

Question 29

You must learn to be comfortable with conflict, recognizing that it is only dysfunctional when it isn’t handled ______ and _____. (Page 115)

Answer 29

fairly

efficiently

Question 30

______ allow much flexibility as possible in setting standards without ever compromising core principles. (Page 115)

Answer 30

Great Organizations

Question 31

______ set a hand set of key values and principles and consider them sacred. (Page 115)

Answer 31

High Performance Orginizations

Question 32

A team is more likely to achieve its goals is members are _____. (Page 116)

Answer 32

empowered

Question 33

A key concept of team work is _________ in which management and employees work together. This means actively involving employees in areas of decision making traditionally reserved to management including defining mission goals and objectives; establishing various norms and organization climate; and improving work systems and processes. (Page 117)

Answer 33

Shared leadership

Question 34

Employees are encouraged to develop _____ and to understand and participate in group decision making and problem solving. (Page 117)

Answer 34

leadership skills

Question 35

Empowering team members to take control of their work means helping them? (Page 117)

Answer 35

develop confidence in their abilities and encouraging them to respect themselves and each other.

Question 36

Self-evaluation instruments, such as the _____ or the _____ personal profile, can help you and your team get to know decision-making preferences and operating styles that may affect individual and team performance. (Page 117)

Answer 36

Myers-Briggs Type Indicator

DISC-Dominance, Influence, Steadiness, Conscientiousness

Question 37

Using an _____ can be a great team building exercise for your unit because the results help participants understand not only their own styles and preferences, but also those of others. (page 117)

Answer 37

Assessment Instrument

Question 38

What are three tools that supervisors can use to empower employees? (Page 117)

Answer 38

1. Job enrichment
2. Career growth
3. Mentoring

Question 39

_____ gives employees the opportunity to develop their skills and bring new talents to the job.(Page 117)

Answer 39

Job enrichment

Question 40

Creating a ______ with in your work unit will enable those who achieve work success to take on new challenges. (Page 118)

Answer 40

career ladder

Question 41

Usually the organization provides a system that supports and encourages career growth through ______,_____, _____, and _____. (Page 118)

Answer 41

1. job classification
2. training
3. counseling
4. education

Question 42

As a supervisor, you can have a significant impact on your team’s career growth by encouraging members to take advantage of the ___________ your organization offers. (Page 118)

Answer 42

job and career development programs

Question 43

One of your roles as a supervisor is to plan ahead for the future needs of your organization. You can do this by being a _____ to employees who your believe have potential. (Page 118)

Answer 43

mentor

Question 44

________ offer encouragement, serve as a role mode, and guide employees to growth opportunities. (Page 118)

Answer 44

Mentors

Question 45

______ can play a major role in how the organization plan for its future by making sure skilled people are available to move up when positions open up. (Page 118)

Answer 45

Mentoring