Chapter 8

Question 1

Controlled experiment

Answer 1

Formal methods for testing the effectiveness of training program, preferably with training group and a control group, and with tests before and after training effort for both groups.

Question 2

Simulated training

Answer 2

A technique of training employees with actual or simulated equipment that they will use on the job, such as airplane pilot training, which reduces training costs and hazards.

Question 3

E-learning

Answer 3

Electronic dependent or web-based learning

Question 4

Task analysis

Answer 4

Identifying the broad competencies and specific skills required to perform job related tasks

Question 5

Competency model

Answer 5

A graphic model that consolidate, usually in one diagram, a precise overview of the competencies someone would need to do a job well

Question 6

Training

Answer 6

The process of teaching employees the basic skills competencies that they need to perform their job successfully

Question 7

Socialization

Answer 7

The ongoing process of instilling in all employees the prevailing attitudes, standards, values, and patterns of behavior the organization expects.

Question 8

Transfer of training

Answer 8

Application of the skills required during the training program into the work environment and maintain the skills overtime

Question 9

Employee on boarding

Answer 9

(Orientation) A procedure for providing new employees with basic background information about the firm and the job

Question 10

Programmed learning

Answer 10

A systematic method for teaching job skills that involves presenting questions or facts, allowing the person to respond, and giving learners immediate feedback on the accuracy of their answers

Question 11

Negligent training

Answer 11

Occurs when an employer fails to adequately train An employee who subsequently harms a third-party.

Question 12

Behavior modeling

Answer 12

A training technique in which trainers are first showed good management techniques in the film or asked to play roles in a simulated situation, and are then given constructive feedback and praised by their supervisors

Question 13

Reality shock

Answer 13

The cognitive or physiological state that results from the discrepancy between what the new employee expected from their new job and workplace and the realities of the job or workplace

Question 14

Electronic performance support systems

Answer 14

(EPSS) Computer base job leads or sets of computerized tools and displays that automate training documentation and phone support

Question 15

Job instruction training

Answer 15

Step-by-step training following the logical sequence of Each jobs basic tasks