Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

Business Fundamentals > Chapter 8 > Flashcards

Chapter 8 Flashcards

(55 cards)

Start Studying
1
Q

Define job analysis

A

detailed study of the duties of a specific job and the required qualifications

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Define job description (4)

A

duties of the job, working conditions, tools, materials needed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Define job specification(3)

A

skills, abilities, and credentials needed to do the job

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

How can an org forecast need for HR

A

Internal Supply
External Supply
Replacement Charts
Skills Inventories

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

How does HR recruit potential qualified employees (3)

A

Internal Recruiting
External Recruiting
Internships

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

How are HR candidates selected

A

gather information that predicts job success and hire best candidate
- Application forms
- Interviews (Behaviour-based)
- Tests/assessments
- Validation
- Other (physical exam, ref. checks)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Define orientation + 3 steps

A

Introduce new employees to company
1. Policies, programs
2. Company personnel
3. Nature of job

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

2 types of training, development

A

On the job vs systematic rotations/transfers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Define on the job training

A

employees gain new skills by performing them at work

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Define systematic rotations/transfers

A

employees are rotated or transferred from one job to another, building a more comprehensive view of the organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Define off the job training

A

train workers away from the workplace; ex vestibule training: simulates the actual working environment (flight simulators for pilots)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Types of management dev. training (4)

A

Lecture/Discussion
Networking
Mentoring
Reverse Mentoring

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Define team building/group based training

A

programs developed to increase cooperation; outdoor training exercises

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Define performance appraisal + 3 types of

A

formal evaluation of employees
Supervisors
Self-evaluation
Customer feedback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Why is performance feedback important

A

needed to help improve performance
often difficult to give negative feedback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What 4 parts make up 360degree feedback

A

Supervisor, coworkers, subordinates, coworkers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What are the methods for appraising performance (4)

A

Ranking methods
Rating methods
Simple Ranking Method (Graphic Rating Scale)
Forced Distribution Method (Critical Incident Method)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Define basic compensation

A

Wages, salaries

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

How is basic compensation determined(2)

A

Pay surveys, job evaluation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What are types of performance-based compensatiion (3)

A

Individual incentive, team/group incentive, benefits

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Define indiv. incentive (4)

A

piece-rate plan
bonus
pay-for-performance
pay-for-knowledge

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Define team/group incentive

A

profit-sharing
gainsharing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Define benefits

Study These Flashcards
A

mandated protection plans (e.g. Canada Pension Plan)
optional protection plans
paid time off
other types of benefit (wellness programs, cafeteria-style benefits plan)

24
Q

Define equal employment opportunity

Study These Flashcards
A

protect people from unfair or inappropriate discrimination
Anti-discrimination laws (Canadian Human Rights Act of 1977)
Bona fide occupational requirement

25
Define bona fide occupational requirement
Allows an individual to be chosen over another due to job characteristics
26
Define employment equity act
federal legislation that designates four groups as employment disadvantaged Women Visible minorities Aboriginal people People with disabilities
27
Define comparable worth(3)
- equal wages should be paid for work of equal value - jobs must be classified based on the qualifications - jobs with similar requirements must be paid the same
28
Define sexual harrasment in the workplace
requests for sexual favours, unwelcome sexual advances, or verbal or physical contact of a sexual nature
29
Examples of sexual harassment in workplace
Quid pro quo harassment Hostile work environment
30
What do health and safety programs do (4)
- reduce absenteeism and labour turnover - raise productivity - boost morale - make the workplace safer and healthier
31
Define retirement
- Regular retirement age is 65 years, but not mandatory in most provinces - Those employees staying past 65 are usually the most productive ones
32
Define managing workforce diversity
everyone in the workforce must be treated equitably regardless of gender, race, ethnicity etc.; diversity provides new perspectives and opportunities
33
Define managing knowledge workers
employees who are experts in specific fields (technology, engineering, science), pose a special management challenge in training and retention due to high demand
34
What are the characteristics of managing contingent workers (4)
- non-permanent or part-time workers - hiring of contingent workers is on the rise - contingent hiring at top levels is increasing - Management issues(ex: fairness and cost issues, understanding and planning strategies)
35
Define labour unions
groups of individuals working together to achieve job-related goals
36
Define collective bargaining (5)
the process by which union leaders and management negotiate terms and conditions of employment such as: pay working hours job security benefits working conditions
37
How has unionism today changed
-difficulties in attracting new members -diversity in the workforce consists of non-traditional members of a union -employers are engaging in more anti-union activities
38
Why are problems now being seen in union-management relations
decline in “smokestack” industries (manufacturing), deregulation and evolving technology has changed the relationship
39
What are the key focuses of unons
Job security Gaining/maintaining benefits
40
What federal legislation exists in Canada relating to labour
Canadian Labour Code
41
Define Canadian Labour Code
Labour legislation for firms operating under federal parliamentary authority - fair-employment practices - safety of employees - standard hours, wages, vacations and holidays -industrial-relations regulations
42
How is a union certified (3)
1. determine, seek govt approval 2. Establish bargaining unit 3. certification vote ordered by legislators (employees can vote to terminate union's right to represent them as well)
43
What are the 4 levels of union security
1. closed shop 2. union shop 3. agency shop 4. open shop
44
Define closed shop
an employer can hire only union members
45
define union shop
an employer can hire non-unionized workers, but they must join the union within a certain period
46
define agency shop
all employees must pay dues, but they are not required to join the union
47
define open shop
an employer may hire union or non-union workers.
48
Define collective bargaining
1. Begins union-manag 2. Established with reasonable range of options 3. Ratification vote taken to accept or reject tentative agreement
49
What are common contract issues (4)
Compensation Benefits Job security Others (working hours, overtime policies, grievance procedures)
50
When does bargaining fail
Impasse: management and labour unable to agree on a contract
51
What are types of union pressure tactics (4)
strike picket boycott slowdown
52
What are management pressure tactics
Lockout of workers (employees are not permitted on the premises to do their jobs) Close down the business Contract jobs out to non-union workers Hire strike-breakers (“scabs”)
53
Define conciliation
neutral third party helps the two sides clarify the issues
54
Define mediation
neutral third-party hears arguments and makes a suggested resolution; has no legal authority to enforce the recommendation
55
Define arbitration
appoint a third-party to devise and impose a solution; has legal authority to do so (may be voluntary or compulsory)

Business Fundamentals (15 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions