Chapter 8 - Behavioral aspects of control Flashcards Preview

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Flashcards in Chapter 8 - Behavioral aspects of control Deck (13)
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1
Q

Types (approaches) of organizational control

A

Personal centralised control: small comp’s, owner
Bureaucratic control: rules and procedures
Output control: output measure
Clan or Cultural control: strong identification with management goals

2
Q

Trust and Control

A

With no trust - the following problems might arise:

  • motivation
  • quality
  • little understanding of people

Requirement for trust based control:

  • manager is confident of employees
  • clear objectives
  • employee must be motivated to work hard
3
Q

Employee performance appraisal

A

benefits for individual

  • assessment of competence
  • identifies work of merit during period
  • basis for remuneration
  • basis for future prospects and ambitions
  • identifies training needs

Benefits for Org

  • provides system to asses competence
  • fair rewards
  • ident. training needs
  • improves communication
  • clear targets
  • basis for HR planning
  • monitors recruitement
4
Q

Process steps for performance appraisal

A

set targets
monitor
review
action plan

5
Q

Approaches to performance appraisal

A
ranking system (for tasks, workflows, etc)
unstructured format (any variables)
self rating (individual rates themselves)
360 approach (both ways)
6
Q

Effective performance appraisal

A

applied fairly
commitment and support from senior managers
carried out with serious intent
related to the main objectives of the organisation
Clearly understood by all parties
Cost effective

=> overcome barriers to effective appraisals by:
A. commitment of everyone involved
B. a follow-up system
C. recorded training agreement

7
Q

Reward systems

A

Intrinsic: from performance, satisfaction

Extrinsic: pay, working conditions, etc

8
Q

Possible incentives

A
Performance Related Pay
Piecework (physical reward)
Management by objective
Points system
Commission
Bonus scheme
Profit sharing
9
Q

Target setting

A
Volume of work
Knowledge of work
Quality of work
Management skills
Personal skills
10
Q

MbO (Drucker’s)

A

Management by objectives

  • agree on own departmental targets with their superiors
  • discuss and agree SMART targets
  • balance between goals and needs (individual and department)
  • apply control system
  • ensure continual review
11
Q

Key objectives of MbO by Drucker

to be set for the Org

A
Profitability
Innovation
Market standing (which products to sell where)
Productivity
Resources (financial and physical)
Managerial performance and development
Performance and attitude
Public responsibility
12
Q

Balanced Scorecard (Kaplan and Norton)

A
Financial Perspective
out of Vision & Strategy
out of Learning & growth 
Customer Perspective
Internal process
13
Q

Other performance enhancing techniques

A
mentoring
- faster career progress
- excellent value for money
- company image improves
- improves morale, trust and motivation
usually same function

Coaching

  • specific objectives
  • 1:1 about everyday work
  • gently encouraging people to improve