Chapter 9

Question 1

incentive payment

Answer 1

a payment in addition to wages, salary, or commissions

Question 2

job description

Answer 2

a list of the elements that make up a particular job

Question 3

Human resources management (HRM)

Answer 3

all the activities involved in acquiring, maintaining, and developing an organization’s human resources

Question 4

Human resources planning

Answer 4

the development of strategies to meet a firm’s future human resources needs

Question 5

replacement chart

Answer 5

a list of key personnel and their possible replacements within a firm

Question 6

skills inventory

Answer 6

a computerized data bank containing information on the skills and experience of all present employees

Question 7

Cultural (or workplace) diversity

Answer 7

differences among people in a workforce owing to race, ethnicity, and gender

Question 8

Job analysis

Answer 8

a systematic procedure for studying jobs to determine their various elements and requirements

Question 9

job specification

Answer 9

a list of the qualifications required to perform a particular job

Question 10

Recruiting

Answer 10

the process of attracting qualified job applicants

Question 11

External recruiting

Answer 11

the attempt to attract job applicants from outside an organization

Question 12

Internal recruiting

Answer 12

considering present employees as applicants for available positions

Question 13

Selection

Answer 13

the process of gathering information about applicants for a position and then using that information to choose the most appropriate applicant

Question 14

Orientation

Answer 14

the process of acquainting new employees with an organization

Question 15

Compensation

Answer 15

the payment employees receive in return for their labor

Question 16

compensation system

Answer 16

the policies and strategies that determine employee compensation

Question 17

wage survey

Answer 17

a collection of data on prevailing wage rates within an industry or a geographic area

Question 18

Job evaluation

Answer 18

the process of determining the relative worth of the various jobs within a firm

Question 19

Comparable worth

Answer 19

a concept that seeks equal compensation for jobs requiring about the same level of education, training, and skills

Question 20

hourly wage

Answer 20

a specific amount of money paid for each hour of work

Question 21

commission

Answer 21

a payment that is a percentage of sales revenue

Question 22

lump-sum salary increase

Answer 22

an entire pay raise taken in one lump sum

Question 23

Profit-sharing

Answer 23

the distribution of a percentage of a firm’s profit among its employees

Question 24

flexible benefit plan

Answer 24

compensation plan whereby an employee receives a predetermined amount of benefit dollars to spend on a package of benefits he or she has selected to meet individual needs

Question 25

Employee training

Answer 25

the process of teaching operations and technical employees how to do their present jobs more effectively and efficiently

Question 26

Management development

Answer 26

the process of preparing managers and other professionals to assume increased responsibility in both present and future positions

Question 27

Performance appraisal

Answer 27

the evaluation of employees’ current and potential levels of performance to allow managers to make objective human resources decisions

Question 28

cultural (workplace) diversity

Answer 28

differences among people in a workforce owing to race, ethnicity, and gender

Question 29

salary

Answer 29

a specific amount of money paid for an employee’s work during a set calendar period, regardless of the actual number of hours worked

Question 30

employee benefit

Answer 30

a reward in addition to regular compensation that is provided indirectly to employees