Chapter 6

Question 1

planning

Answer 1

establishing organizational goals and deciding how to accomplish them

Question 2

plan

Answer 2

an outline of the actions by which an organization intends to accomplish its goals and objectives

Question 3

tactical plan

Answer 3

a smaller scale plan developed to implement a strategy

Question 4

interpersonal skills

Answer 4

the ability to deal effectively with other people

Question 5

decision making

Answer 5

the act of choosing one alternative from a set of alternatives

Question 6

management

Answer 6

the process of coordinating people and other resources to achieve the goals of an organization

Question 7

mission

Answer 7

a statement of the basic purpose that makes an organization different from others

Question 8

strategic planning process

Answer 8

the establishment of an organization’s major goals and objectives and the allocation of resources to achieve them

Question 9

goal

Answer 9

an end result that an organization is excepted to achieve over a one-to-ten-year period

Question 10

objective

Answer 10

a specific statement detailing what an organization intends to accomplish over a shorter period of time

Question 11

SWOT analysis

Answer 11

the identification and evaluation of a firm’s strengths, weaknesses, opportunities, and threats

Question 12

core competencies

Answer 12

approaches and processes that a company performs well that may give it an advantage over its competitors

Question 13

strategic plan

Answer 13

an organization’s broadest plan, developed as a guide for major policy setting and decision making

Question 14

operational plan

Answer 14

a type of plan designed to implement tactical plans

Question 15

contingency plan

Answer 15

a plan that outlines alternative courses of action that may be taken if an organization’s other plans are disrupted or become ineffective

Question 16

organizing

Answer 16

the grouping of resources and activities to accomplish some end result in an efficient and effective manner

Question 17

leading

Answer 17

the process of influencing people to work toward a common goal

Question 18

motivating

Answer 18

the process of providing reasons for people to work in the best interests of an organization

Question 19

directing

Answer 19

the combined processes of leading and motivating

Question 20

controlling

Answer 20

the process of evaluating and regulating ongoing activities to ensure that goals are achieved

Question 21

top manager

Answer 21

an upper-level executive who guides and controls the overall fortunes of an organization

Question 22

middle manager

Answer 22

a manager who implements the strategy and major policies developed by top management

Question 23

first-line manager

Answer 23

a manager who coordinates and supervises the activities of operating employees

Question 24

financial manager

Answer 24

a manager who is primarily responsible for an organization’s financial resources

Question 25

operations manager

Answer 25

a manager who manages the systems that convert resources into goods and services

Question 26

marketing manager

Answer 26

a manager who is responsible for facilitating the exchange of products between an organization and its customers or clients

Question 27

human resources managers

Answer 27

a person charged with managing an organization’s human resources programs

Question 28

administrative manager

Answer 28

a manager who is not associated with any specific functional area but who provides overall administrative guidance and leadership

Question 29

conceptual skills

Answer 29

the ability to think in abstract terms

Question 30

analytical skills

Answer 30

the ability to identify problems correctly, generate reasonable alternatives, and select the “best” alternatives to solve problems

Question 31

technical skills

Answer 31

specific skills needed to accomplish a specialized activity

Question 32

communication skills

Answer 32

the ability to speak, listen, and write effectively

Question 33

leadership

Answer 33

the ability to influence others

Question 34

autocratic leadership

Answer 34

task-oriented leadership style in which workers are told what to do and how to accomplish it; workers have not say in the decision-making process

Question 35

participative leadership

Answer 35

leadership style in which all members of a team are involved in identifying essential goals and developing strategies to reach goals

Question 36

problem

Answer 36

the discrepancy between an actual condition and a desired condition

Question 37

entrepreneurial leadership

Answer 37

personality-based leadership style in which the manager seeks to inspire workers with a vision of what can be accomplished to benefit all stakeholders

Question 38

total quality management (TQM)

Answer 38

the coordination of efforts directed at improving customer satisfaction, increasing employee participation, strengthening supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement

Question 39

benchmarking

Answer 39

a process used to evaluate the products, processes, or management practices of another organization that is superior in some way in order to improve quality