Chapter 9 Flashcards
(15 cards)
has become integral to hotel operations, enhancing productivity and service quality but it should complement human labor not replace it
Technology
technologies like ____,____,,_ expanders of hospitality businesses enhance the overall customer experience
Social media, ai, e commerce
become increasingly important in delivering quality services that meet evolving customer needs
Technology
technology improves efficiency benefiting companies employees and customers for instance local philippine restaurants use technology like food timers for consistent quality increasing customer loyalty
information technology helps streamlines information across hotel departments empowering staff to make quicker decisions without consulting senior management this improve service efficiency and customer satisfaction and restaurants promoting employee empowerment
the internet of things or iot provides insights into customer behavior and preferences eating marketing efforts and saving time and money complex effort tools internet communication enhance productivity and real time customer support in hospitality and tourism businesses
technology speeds up customer service interactions through options like love shot and sms using waiting times improving customer satisfaction
personalized marketing campaigns driven by technology help target specific customer demographics and preferences improving customer experience and avoiding irrelevant promotions
customer relationship management software enables businesses to jack customer needs and transactions enhancing service quality and customer engagement cost effectively
travel website like expedia and airbnb make it easy for customers to find deals and experiences hotels are using technology to innovate and stand out in this competitive landscape
Online booking
hotels are automating these processes to improve efficiency mobile tekken and check out maybe become standard allowing staff to focus more enhancing the guest experience
Automating check-in and check-out
technology in hotel rooms such as smart sensors and mobile device integration creates a positive first impression and improves convenience for guest experience
On-arrival technology enchancements
hospitality businesses are leveraging data to personalize the guest experience understanding guest preferences ala hotels to offer tailored services leaving a lasting impression
Data analytics
smart energy management systems and predictive maintenance tools helps to identify and address potential issues before the impact guest and ensuring seamless experience
Predictive maintenance
cloud-based mobile apps and iot devices enable contactless interactions between staff and guests these technologies instrument operations and allow for personalized services based on guest data
Cloud Technologies for Service Excellence
