Chapter One

Question 1

Mutual understanding

Answer 1

Consider sender, recipient, transaction

Question 2

Verbal communication

Answer 2

Oral communication
-spoken words, sounds and pace
-face to face, one on one, groups

Question 3

Nonverbal communications

Answer 3

Facial expressions, eye contact, gestures, body positions and movements

Question 4

Written communication

Answer 4

Written words, symbols, pictures and diagrams

Question 5

Intrapersonal communications

Answer 5

Communication with oneself using internal vocalization

Question 6

Interpersonal communication

Answer 6

Between people whose lives mutually influence one another

Question 7

Instrumental vs relational needs

Answer 7

I—> goal of achieving specific outcome, speaking with roommate about what to have for dinner

R—> focused on the goal of evolving a relationship

Question 8

Group communication

Answer 8

Among three or more people to achieve a shared goal
-intentional or formal

Question 9

Transmission model of communication

Answer 9

Describes communication as a linear one way process
-sender intentionally transmits a message to a receiver

Focus—> sender and message focuses—> responsibility is put on the sender

Question 10

TM of C: noise

Answer 10

Anything that interferes with a message being sent between participants

Question 11

Environment vs semantic noise (TMofC)

Answer 11

E- physical noise present (crowded room)

S- interference in the encoding and decoding process, different interpretations

Question 12

TMofC pros and cons

Answer 12

Pros- model spotlights the sender and possible noise affecting communication transmission

Cons- limited as privileges how the sender communicates, with little attention paid to how the message is recived.

Question 13

Interaction model of communication

Answer 13

Describes communication as a process in which participants alternate positions as sender and receiver

Question 14

IMofC: feedback

Answer 14

-makes communication more interactive and two way
-messages sent in response to other messages

Question 15

IMofC is more focused on

Answer 15

More interaction focused

Question 16

Physical and psychological context (IMofC)

Answer 16

PH- environmental factors (size, layout, temp and lighting of a space influencing communication)

PS- mental and emotional factors (stress, anxiety and emotions that affect communication)

Question 17

Transaction model differs from transmission and interaction in significant ways :

Answer 17

-conceptualization of communication
-role of sender and receiver
-context

Question 18

Transaction model of communication

Answer 18

Describes communication as a process where communicators generate social realities within social, relational and cultural

Question 19

In the Transaction model of communication the functions of communication is

Answer 19

-creating relationships
-form intercultural alliances
-shape self concepts
-engage with others in dialogue to create communities

Question 20

What suggests that we are simultaneously senders and receivers

Answer 20

Transaction model of communication

Question 21

Co creation of meaning

Answer 21

Transaction model of communication

Question 22

Social context vs cultural context vs relational context: Transaction model of communication

Answer 22

S-Stated rules or unstated norms that guide communication

C- aspects of identity such as gender, pronouns, ethnicity

R- previous interpersonal history and relationship with a person

Question 23

Frames communication as a thing like an information packet sent form one place to another. Communication is defined as sending and receding messages

Answer 23

Transmission model

Question 24

Frames communication as integrated into social realities in such a way that it helps communicators understand communications and create and change them

Answer 24

Transaction model

Question 25

Frames communication as an interaction in which a message is sent followed by a reaction, followed by another reaction and so on. Communication is defined as producing conversations and interactions within physical and psychological contexts

Answer 25

Interaction model

Question 26

Communication competence refers to

Answer 26

The knowledge of effective and appropriate communication patterns and ability

Question 27

Cognitive competence/ knowledge

Answer 27

Understanding why things are done the way they are

Question 28

The ability to use communication effectively

Answer 28

Individual factors affect our ability to do anything

Question 29

Ability to adapt to various contexts

Answer 29

Wether something is deemed competent or not is based on social and cultural context

Question 30

Unconscious incompetence

Answer 30

You are not even aware that you are communicating in an incompetent manner

Question 31

Conscious incompetence

Answer 31

When you know what you should be doing but realize you are not doing it as well as you could

Question 32

Conscious competence

Answer 32

You know you are communicating well at the moment -use for future interactions

Question 33

Unconscious competence

Answer 33

Communicate successfully without straining to be competent

Question 34

The ability to monitor yourself

Answer 34

Self monitoring

Question 35

Mindful communicator

Answer 35

Actively and fluidly processes information sensitive to contexts and multiple perspectives