Chp 9 Flashcards
(15 cards)
Product innovation creates new goods or services and ____ innovation creates new ways of doing things.
process
The 1st step in Hamel’s wheel of innovation is ___.
imagining
An executive pursuing transformational change would give highest priority to which of these change targets?
the organizational culture
A manager using a force-coercion strategy will rely on ___ to bring about change.
formal authority
The most participative of the planned change strategies is ___.
shared power
Trying to covertly influence others, offering only selective info, and structuring events in favour of the desired change is a way of dealing with resistance by _____.
manipulation and co-optation
In organization development, both ____ and ______ goals are important.
outcome, process
Sensitivity training and role negotiation are examples of organization development interventions targeted at the ____ level.
individual
The concept of empowerment is most often associated with the ____ strategy of planned change.
normative-re-educative
Unfreezing occurs during the ____ step of organizational development.
diagnosis
The quality concept of continuous improvement is most consistent with the notion of _____.
incremental change
True internalization and commitment to a planned change is most likely to occur when a manager uses a ____ changed strategy.
shared power
When a manager listens to users and continuously changes a new management info system as it is being implemented, the approach to tech change can be described as ____.
improvisational
In change management, the recommendation is to view resistance to change as _____.
feedback of potential value
When an organization development consultant uses process consultation as an intervention, the target is change at the ____ level of analysis.
group
