Chp2

Question 1

The Assumption that people are complex with widely varying needs is most associated with the __ Management approaches

Answer 1

Behavioural

Question 2

The father of scientific management is ___

Answer 2

Taylor

Question 3

when registrar of a university deals with students by an id number rather than a name, which characteristic of bureaucracy is being displayed and what is its intended benefit

Answer 3

rules and procedures; efficiency

Question 4

If an organization was performing poorly and Henri Fayol were called in as a consultant, what would he most likely suggest to improve things?

Answer 4

Teach managers to better plan and control

Question 5

One example of how scientific management principles are applied in organizations today would be

Answer 5

a results-based compensation

Question 6

The Hawthorne studies are important because they raised awareness of the important influences of ____ on productivity

Answer 6

structures

Question 7

Advice to study a job, carefully train workers to do that job , and link financial incentives to job performance would most likely come from

Answer 7

Scientific management

Question 8

The highest level in Maslow’s hierarchy is the level of ____ needs

Answer 8

Self-actualization

Question 9

the conflict between the mature adult personality and rigid organization was a major concern of:

Answer 9

Gantt

Question 10

When people perform in a situation as they are expected to, this is sometimes called the ____ effect.

Answer 10

Hawthorne

Question 11

Resource acquisition and customer satisfaction are important when an organization is viewed as a(n):

Answer 11

open system

Question 12

when your local bank or credit union is viewed as an open system, the loan-processing department would be considered a

Answer 12

SubSystem

Question 13

When manager notices that Sheryl has strong social needs and assigns her a job in coustmer relations, while also being sure to give Kwabena lots of praise becuase of his strong ego needs, the manager is displaying

Answer 13

contigency thinking

Question 14

In a learning organiztion, as described by peter senga, one would expect to find

Answer 14

employees who are willing to set aside old thinking and embrace new ways

Question 15

the key outcomes of high-performance organizations are both consistent high performance and:

Answer 15

high-quality work life environments