Class 1: Communication Process

Question 1

purposes of communication

Answer 1

expression of needs + wants, info transfer, social closeness, social etiquette.

Question 2

expression of needs + wants

Answer 2

to regulate behaviour of another person to get something

Question 3

information transfer

Answer 3

to convey information between person A to person B

Question 4

social closeness

Answer 4

to establish and maintain relationships with others

Question 5

social etiquette

Answer 5

to conform to the social conventions of politeness

Question 6

intrapersonal communication

Answer 6

within the self; takes the form of the inner thoughts and beliefs coloured by feelings and influence behaviour

Question 7

interpersonal communication

Answer 7

a cyclic, reciprocal, interactive and dynamic process with value, cultural and cognitive variables that influence its transmission and reception

Question 8

content dimension

Answer 8

the data

Question 9

relationship dimension (non verbal)

Answer 9

helps the receiver interpret the message

Question 10

linear communication

Answer 10

consists of 3 parts. sender, message, receiver

Question 11

circular communication

Answer 11

• expanded linear model includes feedback and context.
• an interactive, continuous process.
• takes into account the role relationships between communicators

Question 12

communication process

Answer 12

sender-message-receiver-feedback (context/environment). and repeats.

Question 13

basic assumptions

Answer 13

• its impossible not to communicate.
• communication is both intentional and unintentional.
• communication is irreversible
• communication is not repeatable
• words and non verbal behaviours are equally important

Question 14

how to improve your communication

Answer 14

• adapt to clients cultural values
• make eye contact
• pleasant, animated facial expressions
• maintain attentive upright posture
• attend to tone and pitch
• attend to proximity
• consider using touch
• use appropriate humour
• verbalize respect for client and address the client formally
• attend to vocabulary, denotive meaning, intonation

Question 15

clarification

Answer 15

a listening response, used to ask clients for more info or for elaboration on a point. this is useful when it is hard to understand a client. this helps you to make sure you have the correct info. “can you give me an example?”

Question 16

restatement

Answer 16

is an active listening strategy used to broaden a clients perspective, or when the nurse needs to provide a sharper focus on a specific part of the communication. for example “let me see if I have this right…”

Question 17

paraphrasing

Answer 17

is a listening response, which focuses on the cognitive component of the message. it is used to check whether the nurses translation of the clients words represents an accurate interpretation of the message. “in other words, what I think I have you saying is…..”

Question 18

summarization

Answer 18

an active listening skill used to pull several ideas and feelings together, either from one interaction, or a series of interactions, into a few succinct sentences. it provides focus in a conversation and can serve as a bridge to a different topic or idea for further reflection. “before moving on, I would like to go over what we have accomplished thus far”.