Class 7 - Veolia

Question 1

20/60/20 rule

Answer 1

20% will behave ethically, 60 depends, and 20 unethically

Question 2

Most important asstet

Answer 2

reputation (protect interest, image and employees) => power of attraction => partner, clients, workers, investors, …

Question 3

8 Pillars program

Answer 3

o Tone of the top (communicated and in practice from the top)
o Whistleblowing (alert system by third-party to ensure confidentiality) => total protection especially of the one making the alert
o Risk mapping, every 2 years
o KYC, KYS, KYP (know your clients, suppliers, partners)
o Rules and procedures
o Training
o Disciplinary measures
o Monitoring and evaluating measures

Question 4

5 values

Answer 4

responsibility,
community spirit,
respect,
innovation,
customer focus