Client care Flashcards
(5 cards)
How can you provide Client Care?
Understand client’s objectives and requirements
Listen to client and seek feedback
Understand the clients position and long term goals
Respond speedily to queries
Have a robust CHP
How would you identify new clients?
Attend networking events.
Monitor news and social media to look at deals and developers.
Make note of connections and contacts who may be able to introduce you.
Good example of you providing client care?
Retained clients often ask for advice on ERV’s.
Conduct market research, determine ERVs based on evidence we have stored internally, give an overview on rental tone in a quick and timely manner.
What do you personally do to provide good service to clients.
Maintain transparency and strong communication on instructions.
Provide regular updates.
Help indicate market trends and updates.
