Client Care

Question 1

How did you balance the tenant’s request for a surrender with your client’s desire to avoid a void?

Answer 1

I recognized that a lease surrender would trigger void costs and potential devaluation. I advised my client that a lease assignment would retain income and reduce risk. This preserved the asset’s value while helping the tenant exit on commercial terms.

Question 2

How did you manage expectations and keep your client informed throughout the process?

Answer 2

I maintained weekly updates via email and calls, flagged risks early, and explained technical aspects in understandable terms. I used a formal Request for Client Instruction form to outline recommendations and obtain approvals.

Question 3

Can you describe how your advice was tailored to your client’s commercial goals?

Answer 3

My client aimed to maintain full occupancy and income. I proposed a lease assignment to a financially stronger tenant, ensuring rent continuity. I rejected options that introduced voids or uncertain re-letting periods.