Communication & Negotiation

Question 1

How did you handle the negotiation between the outgoing tenant and incoming assignee?

Answer 1

I facilitated communication between the parties, ensured both understood lease requirements, and acted as an intermediary. I clearly communicated conditions such as arrears clearance and legal fee payment.

Question 2

Describe a time you had to communicate difficult information to a stakeholder during this instruction

Answer 2

I informed the tenant that the assignment would not be permitted unless all arrears were cleared. I approached the discussion sensitively but clearly, reinforcing lease obligations and offering a payment plan as a solution.

Question 3

What approach did you take to maintain a professional relationship with the outgoing tenant?

Answer 3

I was transparent, empathetic, and respectful. I acknowledged their financial challenges, proposed constructive solutions, and communicated regularly to build trust, which facilitated a smooth exit.