Property Management

Question 1

How did you manage the tenant’s arrears while preserving the landlord–tenant relationship?

Answer 1

I proposed a payment plan instead of immediate enforcement. This maintained cash flow and preserved goodwill. The assignment was made conditional on full arrears clearance, which was achieved.

Question 2

What role did you play in resolving the maintenance issue (roof leak)?

Answer 2

I arranged an inspection with our FM, obtained quotes, ensured RAMS were reviewed, and coordinated access. Works were completed quickly, removing a barrier to the assignment.

Question 3

How did you ensure compliance with service charge obligations during the assignment?

Answer 3

I reviewed the tenant’s account and ensured all service charge payments were up to date before consent. I communicated with accounts to confirm there were no outstanding liabilities.