Common Complains & How I Can Answer Them

Question 1

This drink is too weak.

Answer 1

I’m really sorry it’s not what you were expecting. Our pours follow standard measurements for consistency, but I’d be happy to recommend something with a bolder flavour or a stronger spirit-forward profile if you prefer!

• Negroni or Old Fashioned can be recommended instead.

Question 2

This drink doesn’t taste right.

Answer 2

Thanks for letting me know — I’ll double-check with the bartender. Would you prefer we remake it or find you something else you’ll enjoy more?

• Most guests appreciate the offer to replace it politely.

Question 3

Why is this taking so long?

Answer 3

Thanks for your patience — we’re working through a few orders ahead, but I’ve just checked in with the bar team and it’ll be right with you. I really appreciate you waiting.

• Ask if they want a glass of water in the meantime(?)

Question 4

The drinks are too expensive

Answer 4

I understand — we do use premium spirits and ingredients, but I’m happy to suggest some great-value options if you’d like something a bit more cost-friendly.

Question 5

This drink is way too strong.

Answer 5

Thanks for letting me know — that one’s definitely spirit-forward, but I can get it adjusted or help you find something a bit smoother. Would you like me to recommend something lighter?

Question 6

We’ve been waiting 20 minutes for our drinks.

Answer 6

I completely understand — we’ve had a rush, but let me check with the bar now and get your order prioritized. Thanks for your patience