Communication 1

Question 1

What is self-concept?

Answer 1

Our personal knowledge of who we are (who am I?)
- physically
- personally
- socially

Question 2

When does self-concept develop most rapidly?

Answer 2

During childhood and adolescence

Question 3

What is the mental image or picture of who you are as a person?

Answer 3

self-concept

Question 4

What is self-esteem?

Answer 4

An individual’s overall sense of self-worth

Question 5

What is the emotional appraisal of self-concept?

Answer 5

Self-Esteem

Question 6

What is self-awareness?

Answer 6

Conscious knowledge of one’s true self

Question 7

How does self-awareness help with clinical practice?

Answer 7

• allows you to fully engage with patients

Question 8

Why is it important to reflect on one’s self-concept and become more self-aware?

Answer 8

• increases perspective
• improves perception of others
• sharpens decision-making skills
• changes how we choose to spend time
• allows acceptance of patient’s identity

Question 9

What are emotions?

Answer 9

• subjective verbal and non-verbal feelings

Question 10

Can you make someone feel something, like an emotion?

Answer 10

NO!

Question 11

Define the core positive emotions

Answer 11

• Happiness
• Hope
• Excitement
• Joy

Question 12

Define the Core negative emotions

Answer 12

• Sadness
• Fear
• Grief
• Guilt

Question 13

Define a primary emotion

Answer 13

Your reaction to external events

Question 14

What is an example of a primary emotion?

Answer 14

• being happy

Question 15

Define a secondary emotion

Answer 15

When you feel something about the feeling itself

Question 16

What is an example of a secondary emotion?

Answer 16

Feeling guilty about being happy

Question 17

What is the purpose of emotions?

Answer 17

• enhances communication
• can act as a motivator
• lead to more meaningful relationships
• helps others understand us better

Question 18

Explain unexpressed emotions

Answer 18

• increase stress
• decrease energy

Question 19

Explain expressed emotions

Answer 19

• increase in mood
• decrease burden

Question 20

What physiological changes in the body can internalized emotions cause?

Answer 20

• increased heart rate, blood pressure and blood glucose
• Increased adrenalin secretion
• slowing of digestion
• dilation of pupils
• blushing/sweating

Question 21

What are some physical and psychological side effects of unexpressed emotions for long periods of time?

Answer 21

• cancer
• asthma
• heart disease
• anxiety/depression

Question 22

What factors influence emotional expression ?

Answer 22

-Culture
-Personal characteristics
-Family
-Social roles
-Fear of self-disclosure

Question 23

How can we improve emotional expression?

Answer 23

-Acknowledge the emotion
-Develop language to express it “I feel”
-Identify underlying feelings
-Use emotions constructively

Question 24

What is emotional intelligence?

Answer 24

-Ability to understand ones emotions and empathy towards others emotions

Question 25

What does emotional intelligence involve?

Answer 25

- Self-awareness - Self-regulation - Self-motivation - Social skills - Empathy

Question 26

What is self awareness?

Answer 26

Knowing ones own character, feelings, motives and desires

Question 27

What is self regulation?

Answer 27

Controlling ones behavior, emotions, and thoughts

Question 28

What is communication defined as?

Answer 28

The reciprocal (back and forth) and dynamic transmission of info, ideas, thoughts emotions through Verbal and Non Verbal processes, behaviors and actions

Question 29

What are two communication theory models ?

Answer 29

-Linear Communication Model -Circular Communication Model

Question 30

Explain what the communication process involves.

Answer 30

-Sender (person talking) -Receiver (the audience) -Message (what is being communicated) -Environmental factors (visual/ noise distractions) -Interpersonal factors (stressors, your mood )

Question 31

Give an example of Environmental factors

Answer 31

-being interrupted -noise -phone screen

Question 32

Give an example of Interpersonal Factors

Answer 32

-being tired or hungry

Question 33

What does the Linear Communication model focus on?

Answer 33

It focuses on the sender and the message. The receiver either successfully receives the message or not

Question 34

The Transactional Model of communication focuses on what?

Answer 34

People alternate being the sender or receiver thus focusing on interpreting the message

Question 35

Physical context includes what

Answer 35

environmental factors in a communication encounter

Question 36

psychological context includes what

Answer 36

mental and environmental factors in a communication encounter - stress, anxiety, positive psychological states (i.e emotion of love) can impact communication

Question 37

interpersonal relationships: Communication Bridges (7)

Answer 37

- respect - caring - empowerment - trust - empathy - mutuality - ethics

Question 38

interpersonal relationships: Communication Barriers

Answer 38

- anxiety - stereotyping/ bias - over- involvement - disengagement - violation of space -fear -culture or language