Communication Flashcards

Question

what is power

Answer 1

people with little power still are effective members

Answer 2

Developmental level Gender Sociocultural differences Roles and responsibilities Space and territoriality Physical, mental, and emotional state Values Environment

Answer 3

verbal, nonverbal, symbolic, metacommunication

Answer 4

includes spoken and written word, conveying meaning through a collection of words

Answer 5

includes all communication that is not spoken or written

Answer 6

Facial expressions, touch, eye contact Posture, gait, gestures General physical appearance Mode of dress and grooming Sounds, silence Electronic communication

Answer 7

adds to what is understood by incorporating art and music to enhance meaning

Answer 8

consists of the factors that comprise the context of the message and affect how messages are received and interpreted. internal personal states (e.g., disturbances in mood) environmental stimuli related to the setting of the communication, and contextual variables (e.g., the relationship between the people in the communication episode).

Answer 9

Does not occur spontaneously Characterized by an unequal sharing of information Built on the patient’s needs The nurse is the helper, and the patient is the person being helped. Communication is the means used to establish rapport and helping–trust relationships.

Answer 10

Dynamic- changing, needs of patient might change Purposeful and time limited Person providing assistance is professionally accountable for the outcomes and the means used to attain them

Answer 11

Orientation phase Working phase Termination phase

Answer 12

The patient will call the nurse by name. The patient will accurately describe the roles of the participants in the relationship. The patient and nurse will establish an agreement about: Goals of the relationship Location, frequency, and length of the contacts Duration of the relationship.

Answer 13

The patient will actively participate in the relationship. The patient will cooperate in activities that work toward achieving mutually acceptable goals. The patient will express feelings and concerns to the nurse.

Answer 14

The patient will participate in identifying the goals accomplished or the progress made toward goals. The patient will verbalize feelings about the termination of the relationship.

Answer 15

Dispositional traits Rapport builders

Answer 16

the way you present yourself

Answer 17

Warmth and friendliness Openness and respect Empathy Honesty, authenticity, trust Caring Competence

Answer 18

feeling of mutual trust

Answer 19

Specific objectives Comfortable environment Privacy Confidentiality Patient vs. task focus Utilization of nursing observations Optimal pacing

Answer 20

Control the tone of your voice. Be knowledgeable about the topic of conversation. Be flexible. Be clear and concise. Avoid words that might have different interpretations. Be truthful. Keep an open mind. Take advantage of available opportunities.

Answer 21

Sit when communicating with a patient. Be alert and relaxed and take your time. Keep the conversation as natural as possible. Maintain eye contact if appropriate. Use appropriate facial expressions and body gestures. Think before responding to the patient. Do not pretend to listen. Listen for themes in the patient’s comments. Use silence, therapeutic touch, and humor appropriately.

Answer 22

Open-ended questions or comments Closed questions or comments Validating questions or comments (confirming) Clarifying questions or comments (you are uncertain so you clarify) Reflective questions or comments (using your own words to repeat what they said) Sequencing questions or comments (putting things in order) Directing questions or comments

Answer 23

Confident; open body posture Use of clear, concise “I” statements Ability to share effectively one’s thoughts, feelings, and emotions Working to capacity with or without supervision Remaining calm under supervision Asking for help when necessary Giving and accepting compliments Admitting mistakes and taking responsibility for them

Answer 24

Involves asserting one’s rights in a negative manner that violates the rights of others Can be verbal or physical Communication is marked by tension and anger, inhibiting the formation of good relationships and collaboration. Characteristics include using an angry tone of voice, making accusations, and demonstrating belligerence and intolerance. Focus is usually “winning at all costs.”

Answer 25

Failure to perceive the patient as a human being Failure to listen Nontherapeutic comments and questions Using clichés Using closed questions Using questions containing the words “why” and “how” Using questions that probe for information Using leading questions (leading patient to answer you want) Using comments that give advice Using judgmental comments Changing the subject Giving false assurance Using gossip and rumors Using disruptive interpersonal behavior

Answer 26

Incivility Bullying Horizontal violence Nurse bullying Negative communication between nurse and physician Organizational response to disruptive behaviors