Communication

Question 1

What are the four main types of communication?

Answer 1

Verbal, Non-verbal, Written, Visual

Question 2

What are some examples of verbal communication?

Answer 2

Face-to-face conversations, phone calls, video calls, presentations, meetings

Question 3

What are the key factors that affect verbal communication?

Answer 3

Tone of voice, clarity, volume, speed, choice of words, body language, listening skills

Question 4

What are some examples of non-verbal communication?

Answer 4

Facial expressions, gestures, posture, eye contact, body positioning

Question 5

How is written communication typically used?

Answer 5

Text messages, emails, social media posts, websites, letters, contracts, policies

Question 6

What are some examples of visual communication?

Answer 6

Infographics, diagrams, charts, signs, photographs, videos

Question 7

What is formal communication?

Answer 7

Structured, official messaging, professional tone, follows hierarchy, used for policies, reports, and official meetings

Question 8

What is informal communication?

Answer 8

Unstructured, casual and personal, no strict format or rules, used in brainstorming, quick discussions, and friendly chats

Question 9

What are the advantages of formal communication?

Answer 9

Ensures clarity and consistency, professional and official, can be used as evidence (e.g., policies, contracts)

Question 10

What are the disadvantages of formal communication?

Answer 10

Can be slow due to procedures, may feel impersonal, limits creativity and flexibility

Question 11

What are the advantages of informal communication?

Answer 11

Quick and easy, encourages creativity and teamwork, builds relationships

Question 12

What are the disadvantages of informal communication?

Answer 12

Messages may be misinterpreted or lost, no official record, can lead to misunderstandings or misinformation

Question 13

What are some common business communication methods?

Answer 13

Emails, face-to-face events, photos and video clips, team meetings, reports, letters, social media, printed media, websites

Question 14

What are the benefits of using emails for communication?

Answer 14

Quick and efficient, can be formal or informal, provides a written record, cost-effective, accessible anytime

Question 15

What are the limitations of email communication?

Answer 15

Risk of misinterpretation, can be ignored or lost in spam, not as personal as face-to-face communication

Question 16

What are the benefits of face-to-face communication?

Answer 16

Direct and personal, immediate feedback, builds stronger relationships

Question 17

What are the disadvantages of face-to-face communication?

Answer 17

Time-consuming, requires both parties to be available, can be costly for travel or events

Question 18

Why are photos and videos useful in communication?

Answer 18

Engaging and easy to understand, can provide context, higher retention rate

Question 19

What are the rules for using photos/videos in business communication?

Answer 19

Must meet legal requirements, should not include minors without consent, must be checked for suitability

Question 20

How do team meetings help in business communication?

Answer 20

Encourage collaboration, help with decision-making, allow open discussions

Question 21

What are some types of reports?

Answer 21

Business updates, project reports, performance reviews, technical analysis

Question 22

What are the key features of a formal letter?

Answer 22

Sender’s details, recipient’s details, date, salutation, subject/reference, main text, closing, signature

Question 23

What is the purpose of social media in business?

Answer 23

Promotes business image, products, and services, engages with customers, reaches a wide audience

Question 24

What are the risks of social media for businesses?

Answer 24

Negative publicity, hacking risks, difficult to measure financial benefits

Question 25

What are the advantages of using printed media?

Answer 25

Good for local advertising, can be visually engaging, tangible and can be handed out

Question 26

What are the disadvantages of printed media?

Answer 26

Expensive to produce, limited audience reach, cannot be updated once printed

Question 27

Why is communication important in business?

Answer 27

Ensures clear understanding, improves teamwork, builds trust with customers and stakeholders, helps achieve business goals

Question 28

How does body language affect communication?

Answer 28

Gestures convey emotions, posture can show confidence or defensiveness, eye contact builds trust

Question 29

How does tone of voice influence communication?

Answer 29

Can change the meaning of words, conveys emotions and intentions

Question 30

How should communication be adapted for promotions (e.g., social media)?

Answer 30

Engaging and persuasive, clear language that suits the target audience, avoids complex or technical jargon

Question 31

What are the key features of legal records?

Answer 31

Formal and structured, accurate and unambiguous, use of specific terminology, can be audited or used as evidence

Question 32

What makes a technical report effective?

Answer 32

Clear objectives, precise language, logical structure, use of technical terminology

Question 33

How can images and visual aids support communication?

Answer 33

Provide context to written text, help with understanding complex information, need to be labeled and referenced correctly