Communication

Question 1

What are methods of communication?

Answer 1

Speaking
Emails
Text message
Phone calls
Zoom/Teams
Letters

Question 2

Good communication

Answer 2

Being a good communicator is an essential element in being successful and to progression within organisations.

•If you are unable to communicate effectively then you will not be able to get your message and opinion across to agree with others a resolution.

Question 3

Ways of good communication

Answer 3

Listening
Considering
Clarity
Friendly
Approachable
Respectful
Responsive
Empathetic

Question 4

Barriers to effective communication

Answer 4

The use of jargon

Lack of attention, interest, distractions, or irrelevance to the receiver

Physical barriers to non-verbal communication. Not being able to see the non-verbal cues, gestures, posture and general body language can make communication less effective

Language differences and the difficulty in understanding unfamiliar accents

Question 5

Benefits of good communication

Answer 5

an increase in staff morale.
improvement in staff satisfaction.
an increase in staff loyalty.
innovation in facilities.
the creation of an effective working team.
transparency across the organisation.
the building of relationships