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Flashcards in Communication Deck (14):
1

communication

to establish helping-trusting relationships

2

intrapersonal

occurs within individual

3

interpersonal

one to one interaction between two people

4

transpersonal

interaction within a person's spiritual domain

5

small group

interactions with a small number of people

6

public

interaction with an audience

7

referent

motivates one to communicate with another

8

sender and receiver

one who encodes wand one who decodes the message

9

message

content of the message

10

channels

means the conveying and receiving messages

11

feedback

message the receiver returns

12

interpersonal variables

factors that influence communication

13

environment

the setting for sender-receiver interactions

14

SOLER

sit facing the patient
observe an open posture
lean toward the patient
establish and maintain intermittent eye contact
relax