Communication Flashcards
What is kept in the confidential client file (5 things)?
Documents the nature, progress, results or recommendations of psychological services, appointment diary entries, working notes, assessment material and sticky notes.
What is the client service record?
Dates and times of service, formal correspondence between third parties and account information.
What are the Australian Privacy Principles (APP)?
13 rules associated with the regulation of information
What are the 2 main purposes of the confidential client file?
Provide a service
Provide a record of legal accountability
How long are records kept for adults and children?
APS Code of Ethics requires that records are kept for a minimum of 7 years since last contact for adults, and until 25 years of age for children.
Careful consideration needs to be given to not destroying records where there may be later criminal or other investigation outside of the 7 years.
What is included in a treatment report AND what is it used for?
Often describes the symptoms and presentation of the person, explaining what treatments were conducted and providing a diagnosis.
To assist in the treatment process (e.g. letter to a doctor, a referral to a psychiatrist)
What is a third party report?
Regular report (e.g. back to insurance company to maintain funding, a letter to a lawyer to assist in compensation)
Family Law Rules state that parties can produce ____ reports without permission of the Court, but ____ reports require the permission of the Court.
Treatment
Expert
Under APP, clients have a right to…?
Access their reports
What do you do if you need to an amend a report for a legal body?
Change the date of the report and keep a copy of the original report with explanations as to why the report was changed.
When ethics and Common Law are in conflict, ____ overrides ____.
Common Law overrides ethical guidelines
Test documents may be deemed exempt from release on the grounds that disclosure would be _____?
Contrary to the public interest
What should you do to maintain client confidentiality for supervision purposes?
De-identify the client
How many hours of PD and peer consultation do you need per year once registered?
30 hours of professional development per year (including 10 hours of peers consultation per year).
In private practice, what do you do if a client wishes to see their records?
Private practice isn’t bound by FOI legislation, so private practitioners can choose their own rules. Clients should see their records if they wish, but we can’t give the records to take away.
