Communication

Question 1

Exchanging of information or feelings between two or more people

Answer 1

Communication

Question 2

Mode of communication that uses spoken language

Answer 2

Verbal communication

Question 3

Mode of communication that uses body language

Answer 3

Nonverbal communication

Question 4

Technique in verbal communication wherein the words used are easy to understand

Answer 4

Simplicity

Question 5

Technique in verbal communication wherein the 5Ws and 1H are conveyed

Answer 5

Clarity

Question 6

Technique in verbal communication wherein you are sensitive the the client’s needs and concerns

Answer 6

Timing and relevance

Question 7

Technique in verbal communication wherein you are able to adjust to the client’s cues

Answer 7

Adaptability

Question 8

Technique in verbal communication wherein you are knowledgeable of the subject with accurate information

Answer 8

Credibility

Question 9

Form of body language that indicates a person’s self-esteem or self-concept, current mood, and health status

Answer 9

Posture and gait

Question 10

Form of body language wherein feelings and emotions are conveyed

Answer 10

Facial expression

Question 11

Form of body language wherein we should be aware of cultural differences

Answer 11

Hand movement and gestures

Question 12

Communication process involves _____ and _____ messages

Answer 12

Sending, receiving

Question 13

Component of the communication process that conveys a message

Answer 13

Sender

Question 14

Another term for sender in the communication process

Answer 14

Encoder

Question 15

Component of the communication process that answers to what is being conveyed

Answer 15

Message

Question 16

Component of the communication process as to whom the message is conveyed

Answer 16

Receiver

Question 17

Another term for receiver in the communication process

Answer 17

Decoder

Question 18

Component of the communication process wherein the message is returned to the sender

Answer 18

Feedback

Question 19

A factor influencing the communication process in terms of the communicator’s ability to speak, hear, see, and comprehend

Answer 19

Ability of the communicator

Question 20

A factor influencing the communication process in terms of recognizing the uniqueness in each person

Answer 20

Perception

Question 21

A factor influencing the communication process in terms of distance

Answer 21

Proxemics

Question 22

Type of distance when physical contact is 1.5 feet away

Answer 22

Intimate

Question 23

Type of distance when physical contact is 1.5 to 4 feet away

Answer 23

Personal

Question 24

Type of distance when physical contact is 4 to 12 feet away

Answer 24

Social

Question 25

Type of distance when physical contact is 12 feet and beyond

Answer 25

Public

Question 26

A factor influencing the communication process in terms of boundaries e.g. "This is mine"

Answer 26

Territoriality

Question 27

A factor influencing the communication process that affects the content and responses in the communication process

Answer 27

Role and relationship

Question 28

A factor influencing the communication process that includes the events that precede and follow the interaction

Answer 28

Time

Question 29

A factor influencing the communication process that affects a person's comfortability

Answer 29

Environment

Question 30

A physical and emotional environment that promotes communication

Answer 30

Conducive environment

Question 31

A factor influencing the communication process in terms of beliefs, thoughts, and feelings about people and events

Answer 31

Attitude

Question 32

A factor influencing the communication process that affects the interpretation of a message

Answer 32

Emotion and self-esteem

Question 33

Paying attention to what is not being said; paying attention with all senses

Answer 33

Attentive listening

Question 34

T/F: Face the client during communication

Answer 34

True

Question 35

T/F: Don't maintain eye contact with the client

Answer 35

False

Question 36

T/F: Avoid leaning towards the client during communication

Answer 36

False

Question 37

T/F: Maintain an open posture during communication

Answer 37

True

Question 38

T/F: Remain relaxed during communication

Answer 38

True