Communication and Negotiation

Question 1

What theories of negotiation are you aware of?

Answer 1

RADPAC:
Rapport
Analyse
Debate
Propose
Agree
Close

Question 2

Why is communication important?

Answer 2

To minimise disputes, to ensure the client is fully informed, to allow information to be shared clearly and effectively, to avoid misunderstandings, to give a level of trust and professionalism.

Different clients have different needs - tailor approach and communication style.

Question 3

What are some key considerations for communication?

Answer 3

• Maintain a record of all communications
• Ensure to confirm all key points in writing.
• Ensure all information sharing is compliance with the relevant data protection regulations.

Question 4

What is the difference between hard and soft skills?

Answer 4

Hard skills include technical knowledge, training and experience etc. Whereas soft skills refer to interpersonal and behavioural skills.