Communication and Problem Solving

Question 1

_____ intellectually disciplined process of actively and skillfully conceptualizing, applying evaluating info gathered from observation or experience.

Answer 1

Critical thinking

Question 2

_____ policing philosphy that promotes and supports organizational startegies to address the causes and reduce the fear of crime.

Answer 2

Community policing

Question 3

4 typical reasons for errors in reasoning

Answer 3

1. fails to observe and use all relevant facts of problem
2. failst to approach the problem in a systematic step- by- step manner
3. fails to spel out relationships
4. sloppy and inaccurate in collecting info and carrying out mental activities

Question 4

SARA Model

Answer 4

Scanning
Analysis
Response
Assessment

Question 5

The three elements of the crime triangle are____

Answer 5

Offender
Victim
Location

Question 6

Apects of problem-oriented policing agencies

Answer 6

1. be proactive
2. focus on problems concern to the public
3. committed to systematic inquiry
4. make full use of data

Question 7

____ of an officer’s duties involve verbal skills

____ of contacts require physical force

Answer 7

97%

3%

Question 8

Perception of message :
___ message recieved due to content
___ message received due to voice
___ message received due to non- verbals (body language)

Answer 8

7%
33%
60%

Question 9

_____ determines if there are any obstacles to effective communication and try to eliminate them if possible

Answer 9

constraints

Question 10

Ethical presence

Answer 10

1. an expression of self-control
2. use words to state purpose not to express personal feelings
3. maintain professional attitude
4. anything perceived as hasty, irrational, or unfair.

Question 11

Tools used in redirecting someone’s behavior using verbal persuasion

Answer 11

listen
empathize
ask

Question 12

Criteria for assessing whether a person is acting professionally are:

Answer 12

1. ability to communicate effectively w/ those persons outside of profession
2. ability to accurately assess the situation and define the problem
3. ability to know when to move from words to force