Communication & Collaboration Skills

Question 1

Key skills

Answer 1

Mediation, negotiation, compromise, managing conflict, arbitration, leadership, facilitation.

Question 2

Mediation

Answer 2

A neutral third party helps two or more people resolve a disagreement by guiding them toward a mutual agreement w/o taking sides.

Question 3

Negotiation

Answer 3

A disscussion between two or more parties to reach a mutually acceptable solution or compromise.

Question 4

Compromise

Answer 4

A solution where each party gives up something to reach an agreement.

Question 5

Managing conflict

Answer 5

Using respectful communication & problem solving strategies to identify, address, & resolve disagreements before they harm patients or team function.

Question 6

Arbitration

Answer 6

A formal process where a third party makes a binding decision to settle a conflict when parties cannot agree.

Question 7

Leadership

Answer 7

The ability to guide, motivate, & influence a team toward achieving shared goals, while maintaining professionalism & ethical standards.

Question 8

Facilitation

Answer 8

Helping a group or discussion run smoothly but encouraging participation, staying on task, & resolving issues fairly.