Communication (Unit 1)

Question 1

adjourn, to

Answer 1

to interrupt an event (e.g. a meeting) in order to continue at a later time or date

Question 2

agenda

Answer 2

a list of subjects to be discussed at a meeting

Question 3

ambiguous

Answer 3

having different meanings or being open to interpretation; unclear or imprecise

Question 4

announcement

Answer 4

a formal public statement (to make an announcement) to announce sth. to sb.

Question 5

answerphone

Answer 5

a telephone answering machine (AE voicemail)

Question 6

AOB (any other business)

Answer 6

the time at the end of a meeting when subjects that are not on the agenda can be discussed

Question 7

appointment

Answer 7

an arrangement to meet someone at a particular time and place

Question 8

appropriate

Answer 8

the correct or acceptable thing to do in a particular situation

Question 9

attachment

Answer 9

a document or file added to an email

Question 10

body language

Answer 10

unspoken communication made by posture, facial expressions, or gestures

Question 11

briefing

Answer 11

instructions or information given to people, sometimes in a meeting (team briefing)

Question 12

chair

Answer 12

the position of being in charge of a meeting, or the person who is in charge (to chair a meeting = to run a meeting)

Question 13

claim

Answer 13

a statement by someone that sth. is true but which is not proved

Question 14

collaboration

Answer 14

when people work together to achieve the same objective

Question 15

conference call

Answer 15

a telephone call or meeting (informal: telco, conf call)

Question 16

corporate culture

Answer 16

the attitudes or beliefs that are shared by a particular group of people or in a particular organisation

Question 17

dress code

Answer 17

a set of rules that an organisation has about what people must or must not wear

Question 18

enclosure

Answer 18

a document placed in an envelope with a letter (to enclose documents)

Question 19

etiquette

Answer 19

the formal rules or a code for polite behaviour

Question 20

itinerary

Answer 20

a planned route or journey, or a plan of activities for visitors

Question 21

liaise with

Answer 21

to work closely with other people and share information (to liaise with colleagues)

Question 22

memo

Answer 22

a short note to inform or remind someone (=memorandum)

Question 23

negotiation

Answer 23

a formal discussion with the purpose of reaching an arrangement

Question 24

non-verbal

Answer 24

without speaking, e.g. with gestures and facial expressions

Question 25

notification

Answer 25

information presented in a formal or official way (to notify sb. of sth.)

Question 26

postpone, to

Answer 26

to arrange for an event to take place at a later date or time (=delay)

Question 27

recipient

Answer 27

a person who receives sth., e.g. a message or payment

Question 28

report

Answer 28

a written description of sth., often in the form of an official document

Question 29

video conference

Answer 29

a meeting conducted over the internet