Communications and problem solving

Question 1

What are the essential Job duties for commonwealth police officers?

Answer 1

1. Patrol
2. respond to crime
3. help citizens in both emergency or non emergency situations
4. monitor and maintain traffic flow
5. provide security for events
6. check buildings
7. investigate crime
8. interview suspects
9. build positive relationship w community
10. write reports

Question 2

integrity

Answer 2

Firm adherence to a code of especially moral or artistic values

Question 3

Ethics

Answer 3

rules of behavior based on ideas about what is morally good or bad

Question 4

4 levels of emotional intelligence

Answer 4

self awareness
self management
social awareness
relationship management

Question 5

emotional intelligence self awareness def

Answer 5

Understanding how emotions affect your ability to respond to situations

Question 6

Emotional intelligence self management

Answer 6

ability to control your emotions and direct your behavior in a positive manner.

Question 7

Emotional intelligence social awareness

Answer 7

the ability to recognize emotions in others.

Question 8

emotional intelligence relationship management

Answer 8

the ability to understand your emotions and the emotions of others and how they interact

Question 9

personality assessment 4 categories

Answer 9

dominance influence steadiness conscientiousness

Question 10

problem solving best practices

Answer 10

must be
ethical,
systematic
targeted
collaborative
transparent

Question 11

SERVE

Answer 11

spotting
ethical
research
develop
evaluate

Question 12

explicit bias

Answer 12

When people associate one or more characteristics with a negative stereotype

Question 13

implicit bias

Answer 13

not based on hostility or hatred, can be subconscious

Question 14

confirmation bias

Answer 14

when people automatically apply a stereotype without exception, we see what we expect.

Question 15

negative bias

Answer 15

occurs when people place more weight on negative values

Question 16

us vs them

Answer 16

occurs when officers view the public as the enemy or a source of trouble.

Question 17

code of silence

Answer 17

in group bias of unconditional support, officers covering up the crimes of other officers. or remaining silent about those crimes.

Question 18

corruption

Answer 18

could be based on
money
power
excitement
acceptance
frustration

Question 19

noble cause corruption

Answer 19

committing perjury
writing false police reports
planting or fabricating evidence

Question 20

Word choice

Answer 20

Repeat messages verbatim to avoid confusion using consistent words and terms

Question 21

proxemics

Answer 21

14 inches intimate
4 feet personal
4-10 social,
10-25 public

Question 22

what percent of a message comes from what is said?

Answer 22

less than 10 % the rest come from, proxemics, body language, posture, hand gestures, facial expression, and eye contact

Question 23

body language

Answer 23

up to 90% of a message, use open body language to demonstrate active listening and confidence

Question 24

active listening

Answer 24

a combination of body language, questioning and summarizing