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Flashcards in Company Officer Deck (442):
1

___ are the first line supervisors responsible for the performance and safety of assigned personnel in an emergency service organization.

Company officers

2

The NFPA defines a ____ as an individual responsible for overseeing the performance or activity of other members.

supervisor

3

In nearly every case, the ____ is one of the first persons on the scene and is likely to be the last to leave.

company officer

4

In most departments, companies spend less than ____ percent of their time dealing with emergencies.

10

5

Regardless of the activity, the company officer is expected to PLAN, MANAGE, and LEAD the company.

True

6

____ others and ensuring everyone goes home is the company officer's principal job.

Leading

7

The ___ has one of the most demanding jobs in the organization.

company officer

8

____ others is the company officers principal job.

Leading

9

The officer's primary job is to ____.

lead

10

____ are the backbone of the service delivery system.

Firefighters

11

The Fire Service Organization: From TOP to BOTTOM:

Chief
Senior Staff
COMPANY OFFICER
Firefighters

12

The company officer is expected to manage ____, ____, ____, and ____ at the company level.

resources
people
time
money

13

To the fire chief and other senior officers, the ____ represents the company.

company officer

14

Service delivery is the sole reason these (FD) organizations exist.

True

15

Most of the organization's service delivery or customer service is delivered by personnel at the ____ level.

company

16

FDs should be sure that their personnel are professionals. This can be accomplished through ____, _____, and ____.

certification
experience
education

17

For the most part, fire protections is a LOCAL problem.

True

18

There are approximately ___ NFPA codes and standards dealing with every aspect of fire protection.

300

19

A significant step in the certification process occurred when the Joint Council established the ______ in 1972.

National Professional Qualifications System

20

NFPA's codes and standards are the result of more than ___ committees consisting of more than 5,000 individuals who serve voluntarily.

200

21

How many of the NFPA documents deal with the qualifications of those who serve in the fire service?

10

22

NFPA published the first national standard for fire service officers in ____.

1976

23

NFPA 1021, Standard for Fire Officer Professional Qualifications, outlines the requirements for fire officers at four levels.

True

24

Fire Officer I, focuses on the needs of the _____ supervisor, clearly including company officers.

first-line

25

Fire Officer II, focuses on the _____ aspects of the company officer's job and help prepare individuals to move into staff positions.

management

26

Fire Officer III, focuses mostly with _____ and _____.

admin and management

27

At the top of the officer certification ladder, the requirements for Fire Officer IV satisfy the needs of ____ and _____.

senior staff
chief officers

28

The present version of NFPA ____, Standard for Fire Officer Professional Qualifications, outlines the requirements for fire officers at four levels of competency.

1021

29

Professional development is a SHARED responsibility.

True

30

The INDIVIDUAL'S RESPONSIBILITIES include ____ and ____ which bring Individual Growth.

Motivation
Preparation

31

The DEPARTMENT'S RESPONSIBILITIES include ___ and ___ which brings Organizational Growth.

Opportunity
Environment

32

Most of the requirements focus on administration, management, and supervisory issues.

True

33

Professionalism encompasses A, B, C, D, and E, which are:

Attitude
Behavior
Communication
Demeanor
Ethics

34

The successful company officer is a ____ for others.

role model

35

Good communication skills are essential in both you WORK and you PERSONAL life.

True

36

According to NFPA 1021, good oral and written communications skills are a prerequisite for most of the certification requirements for Fire Officer ____.

I

37

Formal communications are conducted according to established standards.

True

38

Formal communications transmit ____ information

official

39

The 5 elements of the communication model:

1. Sender
2. Message
3. Medium
4. Receiver
5. Feedback

40

The final step in the communication process is called ____.

feedback

41

____ communications are simpler and more spontaneous.

Informal

42

Written communications can be either ____ or ____.

formal or informal

43

When we need to communicate across the organization, we usually use a more ____ communications style.

informal

44

The communications model consists of:

-Sender
-Message
-Receiver
-Feedback

45

The ____ is the most commonly used method of personal communications.

spoke word

46

Signs are a form of communications.

True

47

Oral communication can be one way or two way.

True

48

The third form of communications is communicating without words, sometimes referred to as _____.

body language

49

Of all communication forms listed, ___ communication is easiest, most commonly used, and effective.

oral

50

Face-to-face contact allows the feedback process to work at its best.

True

51

Any obstacle in the communication process is called a ____.

barrier

52

There are several types of barriers:

-Big words
-Technical Terms
-Boredom
-Confusion
-Monotone

53

Walls, distance, and background noise are examples of ____ barriers.

physical

54

___ barriers act as filters in nearly all of our interactions with others.

Personal

55

___ barriers arise from language problems.

Semantic

56

There are more than ____ words in common use that have more than 20 meanings.

500

57

Overcoming communications barriers can be achieved by being adaptive to the audience, by having a specific purpose, and by staying focused, brief, and clear.

True

58

As pertaining to the communications process, ___ may be the most important part for the company officer.

listening

59

Alert facial expression and good posture indicate a good ____.

listener

60

Dr. Steven Covey's fifth principle in his book 7 Habits of Highly Effective People, is "_______".

"Seek first to understand before being understood."

61

When you are actively listening, three important things happen:

1. You actually hear what is being said
2. ou are more likely to remember what was said
3. You show respect for the sender

62

____ is an active process that requires considerable effort.

Listening

63

Remember to make your communications a two way process.

True

64

One of the company officer's many jobs is to facilitate the communications process.

True

65

One way to improve your communications skills is to watch yourself on ____.

videotape

66

Most of the significant recommendations and requests you submit are WRITTEN.

True

67

Principles of Effective Writing:

C.O.M.B.E.S
- Consider the reader
- Emphasis
- Brevity
- Simplicity
- Objectivity
- Mechanical accuracy

68

Brevity does not mean too short; it just means NOT too long

True

69

For the numbers one through nine, you spell out the word. Starting at ___, you use the digits.

10

70

Capitals, in writing, are usually used when referring to a specific individual, place, or thing.

True

71

_____ may be the most important part of writing.

Organization

72

When you write, think about the one sentence you would keep if you were allowed to keep only one.

True

73

Good proofreading requires a slow, deliberate reading.

True

74

____ is fundamentally different from paper-based communication because of its speed and broadcasting ability.

E-mail

75

Another difference between e-mail and older media is that what the sender sees when composing a message might not look like what the reader sees.

True

76

Try to include a ____ Message in the interview with the press.

Safety

77

The first ____ to arrive at the scene of any emergency, is most likely the best informed individual available.

company officer

78

The most important take away point when dealing with the media is to :

follow your department's guidelines

79

To be successful, the news release should be no more than ____ page and should be sent so that the information can be processed and published in time to benefit the public.

one

80

The first paragraph should be a ____ of what the news release is all about.

summary

81

The _____ is a vital link in the emergency communications process.

Dispatcher

82

Responding to an emergency scene, one of the very first actions needed is a good ____, an accurate description of what is going on.

size-up

83

Good ____ are a critical part of effective emergency activities.

communications

84

We can say that ____ is the act of guiding the human and physical resources of an organization to attain the organization's objectives.

management

85

____ includes determining what needs to be done and the accomplishment of the task itself.

Management

86

One of first contributors towards the science of management was ____.

Henry Fayol

87

Fayol also noted that management activities increase as one moves up in rank in an organization.

True

88

The need for management skills _____ as one moves up the organizational ladder.

INCREASE

89

____ is called the "Father of Professional Management"

Fayol

90

In the fire service, the first-line supervisors are the COMPANY OFFICERS.

True

91

Fayol's five basic functions are:

1. Planning
2. Organizing
3. Commanding
4. Coordinating
5. Controlling

92

Management activities can be divided into FIVE discrete components:

1. Planning
2. Organizing
3. Commanding
4. Coordinating
5. Controlling

93

Any activity should start with PLANNING.

True

94

Planning can be divided into THREE areas:

1. Short range planning
2. Mid range planning
3. Long range planning

95

____ planning looks at the rest of the today, tomorrow, and the rest of the year.

Short range

96

____ planning reaches out from 1 year to 5 years.

Mid range

97

____ planning looks at the needs of the organization beyond 5 years.

Long range

98

The process of ___ is the breaking down of large tasks into manageable activities.

organizing

99

The second function of management is called _____.

organizing

100

_____ is the third management function.

Commanding

101

_____ means that you exercise your delegated authority to get things accomplished.

Commanding

102

The fourth management function is _____.

coordinating

103

Effective managers are constantly finding ways to do MORE for LESS.

TRUE

104

Things that can be coordinated:

-The resources of:
Station
Department
Community

105

____ is the fifth and final item of Fayol's list.

Controlling

106

____ is monitoring our progress.

Controlling

107

For company officers, the greatest resource is your _____

teammates

108

____ allows you to measure the effectiveness of your efforts, to help you maintain your goals, to seek new ways to improve, to increase production, and to help plan for future undertakings.

Controlling

109

The principle of _____ suggests that management control is greatly increased and corrective action greatly expedited when you concentrate on the exceptions to expected results.

exception

110

Management control is GREATLY expedited and increases when managers concentrate on the exceptions to expected results.

True

111

Taylor's focus was on the FIRST LINE MANAGER and the efficiency of the WORKER.

True

112

____ is called the "Father of Scientific Management."

Fredrick Taylor

113

Maslow recognized that the very first of the needs are the BASIC ____ NEEDS.

physiological

114

____ is credited with inventing a concept known as management by objectives.

Peter Drucker

115

_____ introduced the now well known concept of Theory X and Theory Y.

Douglas McGregor

116

William G. Ouchi, developed a concept he called ______.

Theory Z

117

Professor Ouchi focused on WORKER'S NEEDS.

True

118

With Theory Z, the focus is on the ____ rather than the work itself.

employees

119

W. Edwards Deming's ideas are referred to as ______

Total Quality Management (TQM)

120

Theory X:

-People dislike work
-People work only for money

121

Theory Y:

-People want to feel important
-People want to be recognized

122

Theory Z:

-People want to contribute and be part of the process
-People represent unlimited potential

123

To be successful, TQM must put the focus on the CUSTOMER'S needs.

True

124

In TQM ____ is essential.

teamwork

125

"The One Minute Manager" was written by _____.

Kenneth Blanchard

126

In the book, "The One Minute Manager" it states to find someone doing something right and give this person recognition.

True

127

A measurement of a good leader is ability to develop other leaders, NOT followers.

True

128

Fire chiefs do most of their managing from their ____, not from the middle of the street.

desks

129

____ is the active part of making an organization run and includes planning, organizing, commanding, coordinating, and controlling.

Management

130

_____ is how tasks are assigned.

Procedure

131

Comparing Organizational Values: TRADITIONAL

-Focused on FUNCTION
-CENTRALIZED decision making
-TALL structure, many layers
-DISTINCTION between line and staff
-NARROW job definitions
-Heavy reliance on RULES
-VERTICAL communications
-Emphasis on INDIVIDUALS
-STABILITY

132

Comparing Organizational Values: MODERN

-Focused on PROCESS
-DECENTRALIZED decision making
-FLAT structure, few layers
-Both JOINED as teams
-WIDE ranging job descriptions
-Heavy reliance on INNOVATION
-HORIZONTAL communications
-CHANGE

133

Fire departments are organizations, and their ability to perform as such is a reflection on how well they are ____.

managed

134

A complete set of ____ is the best method for departments to "operationalize" other organizational documents.

SOPs

135

Normally, the ISO evaluation is conducted every ___ years.

5

136

ISO: A rating of 1 through 8 indicates that there is some sort of recognized FD, that the nearest engine company is fewer than ___ miles travel distance from any protected proterty and that there is either an adequate fire hydrant within _____ feet or other water supply resource.

5
1,000

137

ISO: A class 9 rating is similar to a rating of 1 through 8 but it lacks an adequate ____.

water supply

138

ISO: A class 10 rating indicates that there is essentially no _____.

fire protection

139

ISO: Receiving and handling of fire alarms is ___ percent of the total score.

10

140

ISO: Fire department resources is ___ percent of the total score.

50

141

ISO: Community's water supply is ___ percent of the total score.

40

142

Better fire protection leads to lower insurance costs.

True

143

NFPA ___ standard for CAREER fire departments response times.

1710

144

NFPA ___ standard for VOLUNTEER fire departments response times.

1720

145

___ is process by which an agency or institution evaluates and recognizes a course of study.

Accreditation

146

He said that for organizations to be effective, the manager in one section should be able to communicate with the manager in another section, without having to go all the way to the top of the organizatinal structure. The shorter path is called ______.

Fayol's bridge

147

___ have a direct impact on the management of the fire service, from the chief to the company officer.

Ethics

148

Information relationships and effective delegation within organization facilitate crossing the organizational lines to get things done. This concept is known as _____.

Fayol's bridge

149

___ often begin where laws leave off.

Ethics

150

Remember that personal life and professional life are equal and should be interchangeable.

True

151

____ declare the vision for the organization.

Mission statements

152

____ are the larger, strategic statements that may take several years to accomplish.

Goals

153

____ are usually an element within a goal and represent the efforts of a shorter period.

Objectives

154

Goals and Objectives help us to identify where we are going and help us measure progress as we make the trip.

True

155

Setting personal goals: Do something each day to make this place better is an example of _____.

goal

156

Setting personal goals: Make each day productive is an example of an ____.

objective

157

The ____ is a recognized standard that identifies the fundamentals of projeft management across a wide range of responsibilities and projects, including the automotive, construction, and engineering industries.

Project Management Body of Knowlege (PMBOK Guide)

158

The five processes the PMBOK Guide identifies are:

1. Initiating
2. Planning
3. Executing
4. Controlling and Monitoring
5. Closing

159

___ should always start with a clear understanding of the goals and objectives.

Planning

160

A ____ is a written formal set of goals that convey the mission of the oraganization, the company, or the individual.

business plan

161

The most important part of any business plan is that it puts down on paper where you want to be in 1 , 3 , or 5 years from now.

True

162

Characteristics of a good plan:

-A clearly defined goal
-A logical set of objectives
-A list of resources needed
-A method to measure progress

163

___ involves the integration of human and physical resources, money, and time.

Organizing

164

____ is a process of entrusting some of our work to others.

Delegation

165

In delegation process, two things happen:

1. The supervisor assigns duties to the subordinate.
2. The subordinate takes on an obligation or responsibilty to pefrom these duties.

166

To be effective, delegation of the duty and aceptance of the obligation for the job should be coupled with the ___ to do the job.

authority

167

With the exeption of a few specifically indentified tasks, most of your duties as the company officer can be _____

delegated

168

Barriers To Delegation:

-I can do it myself better
-It will take time to train someone
-I am not sure that anyone else can do this
-I REALLY CANNOT TAKE A CHANCE on this project
-I think my boss would want me to do this myself

169

Effective management of any organization involves the ability to ____ certain tasks.

delegate

170

The IAFF has more than ____ affiliates in the United States.

2,700

171

Most grievances are resolved at the first step which involves:

filing a complaint with a supervisor

172

A ___ shop usually results from an agreement between their union and the employer that requires prospective emplyees to become members of the union prior to being hired.

closed

173

A ___ shop usually results from an agrement between the employer and the union that requires membership within a specified period of being hired.

union

174

An ____ shop union membership not required but payment of union dues mandatory

agency

175

The ____ shop, employees are free to decide if they will join the union.

open

176

Contracts usually run from __ to __ years.

1 to 5

177

The ____ Act of 1935 provided employees with the right to engage in union activities.

National Labor Relations ACt

178

There are 3 levels of third party involvement in union managment disagreements:

1. Mediation
2. Fact finding
3. Interest arbitration

179

The SOP Development Process:

1. Build the DEVELOPMENT team
2. Provide organizational SUPPORT
3. Establish team PROCEDURES
4. Gather INFORMATION and IDENTIFY alternatives
5. ANALYZE and SELECT alternatives
6. WRITE THE SOP!!
7. REVIEW and TEST the SOP
8. RATIFY and APPROVE the SOP

180

In the book, The Power Of Ethical Management, they suggest a simple three question test to guide our actions:

1. Is it legal?
2. IS IT BALANCED?
3. How will it make me feel about myself?

181

The principal tool for managing money is called a _____.

budget

182

Budgets are usually broken down into two catergoires:

1. Operating
2. Capital

183

____ budget items are large, expensive items that last longer than 1 year.

Capital

184

Most capital budgets are set up on a ___ year span.

10

185

For most paid fire departments, ___ percent or more of the operating budget is typically dedicated to salaries and related personnel costs.

90

186

FTE's stand for:

Full Time Equivalent Positions

187

Revenues show the sources for the ____ money.

incoming

188

Developing the budget or a budget proposal starts with _____.

planning

189

Rule of thumb is to add ___ percent of the overall cost for each project year.

5

190

Most commonly, specifications or specific brands and model numbers relating to the equipment is sent out at least ___ weeks in advance.

2

191

Who is responsible for reviewing the bids:

The purchasing agent for the department, also known as the contractor.

192

What is an RFP?

Request For Proposal

193

An is most commonly used when the specifications are broader in nature and the department is open to more than that one specific brand of equipment, etc:

RFP

194

An award of an RFP is NOT based on low bid buy on what is in the BEST interest of and value for the department.

True

195

Two factors to assist in deciding whether to use an RFP, an RFQ, or a bid is to determine if:

1. Dealing with vendors or contractors
2. Overall dollar amount

196

A ____ is typically one who supplies goods or services.

vendor

197

___ allows us to prepare for events, rather than react to them.

Planning

198

According to ____, work expands to fill the time available for its completion.

Parkinson

199

20 percent of the time, doing the VITAL view, you have ___ percent of results.

80

200

80 percent of the time, doing the TRIVIAL many, you have ____ percent of results.

20

201

At the lower levels in our organization, ____ skills are important.

technical

202

In the MIDDLE ranks in our organization, ____ skills are critical.

interpersonal

203

In the UPPER ranks in our organization, ____ skills are most important.

management

204

Notification could be in verbal or written form.

True

205

Techies percentage:

5 percent

206

Visionaries percentage:

10 percent

207

Pragmatists percentage:

35 percent

208

Conservatives percentage:

35 percent

209

Skeptics percentage:

15 percent

210

Most fire service organizations enjoy a _____ environment when it comes to the delivery of services.

noncompetitive

211

Three major components of Customer Service:

1. Always be nice
2. Regard everyone as a customer
3. Constantly raise the bar, raise the performance standard, and look for ways to improve, etc.

212

Successful company officers create an environment where there is open _____ and _____.

discussion and collaboration

213

Ongoing Issues of National Importance: 13

-Leadership
-Prevention and public education
-Training and education
-Fire and life safety systems
-STRATEGIC PARTNERSHIPS
-Data
-Environmental issues
-Managed care
-Competition and marketing
-Service delivery
-Wellness
-Political realities
-Interagency cooperation

214

___ is a set of processes that can keep a complicated system of people and technology running smoothly.

Management

215

The most improtant aspects of management include:

P.B.S.O.P.C.
-Planning
-Budgeting
-Staffing
-Organizing
-Problem solving
-Controlling

216

An _____ is a group of people working together to accomplish a task.

organization

217

A ____ is two or more people who come together for a common purose.

group

218

____ can be defined as how those individuals interact and influence one another.

group dynamics

219

____ dynamics are when groups tend to develop numerous dynamic practices that separate them from other individuals.

Interpersonal

220

In a grou environment, the two major factors that are considered are the ___ at hand and the ____ within the group.

task, relationship

221

By their very nature,____ represent people who share common interests an goals.

Groups

222

____ is defined as the personal actions needed by managers to get team members to carry out certain activities.

Leadership

223

____is one's influence over others.

Leadership

224

___ is a management tool.

Leadership

225

Effective ____ deals with changing the personal conduct of others.

leadership

226

_____ represent the first superivisory rank in the organizational structure of the fire service.

Company officers

227

An important part of the leader's job is to develop and maintain the organization's human resources to their fullest potential.

True

228

For many fire service organizations, the greates opportunities for further improvements in efficiency will come at the _____ level.

company

229

Most fire companies spend about ___ percent of their time dealing with emergency activities.

10

230

It has been said that there are only two positions in a fire department to which outsiders can apply. One is the ____ and the other is as an _____.

fire chief
entry level firefighter

231

Studying group behavior is a part of the science of _____.

sociology

232

According to Maslow, there are four general types of needs that must be satisfied before a person can act unselfishly. He called them "deficiency needs" and they are:

1. Physiological
2. Safety
3. Love
4. Esteem

233

Maslow's Hierarchy Of Needs:

Physiological
Safety
Love
Esteem
Self Actualization

234

The need for _____ is "the desire to become more and more of what one is, to become everything that one is capable of becoming."

self actualization

235

Many consider ___ to be the ultimate motivator in the workplace.

money

236

Fredrick Herzberg described two factors that act on personnel at work:

1. Hygiene
2. Motivators

237

Factors that are needed just to get people to come to work and to prevent dissatisfaction:

hygiene

238

____ encourage workers to rise above the satisfactory level and do excellent work.

Motivators

239

Motivators: (7)

1. Responsiblity
2. Job with a PURPOSE
3. RECOGNITION of good work
4. OPPORTUNITY for promotion
5. OPPORTUNITY for achievement
6. OPPORTUNITY for personal growth
7. Threshold of satisfaction

240

Hygiene Factors: (5)

1. Good working relationships
2. CONSIDERATE SUPERVISORS
3. Good working conditions
4. Good pay and benefits
5. Job security

241

Persons with high power needs like to be _____.

in charge

242

Persons with high achievement needs like ____.

challenges

243

Persons with high affiliation needs like to ___.

work in groups

244

The _____ was introduced in 1964 by Drs. Robert R. Blake and Jane S. Mouton.

Managerial Grid

245

This model suggested that morale (the people factor) and productivity are independent of one another.

The Managerial Grid

246

Position A on the Managerial Grid may be similar in some ways to Theory ___.

X

247

____ the exercise of power.

Leadership

248

____ is the ability to influence others in a constructive way that supports the individual and the department.

Power

249

Type of Power: Legitimate:

Bestowed
Official Position

250

Type of Power: Reward:

Comes with the badge
Power over others

251

Type of Power: Punishment:

Comes with the badge
Power over others

252

Type of Power: Identification:

Individually earned
Charisma

253

Type of Power: Expert:

Individually earned
Unique knowledge

254

For fire service personnel, the first type of leadership power comes with the badge of the office:

Legitimate power

255

Legitimate, reward, and punishment power ______.

come with the badge

256

Four representative leadership styles:

1. Directing
2. Consulting
3. Supporting
4. Delegating

257

The _____ simply places traits required to be a fire officer, in place of the components essential for a fire.

Leadership Tetrahedron

258

Leadership Tetrahedron consists of:

C.A.D.
-Courage
-Ability
-Desire

259

What's the middle of the Leadership Tetrahedron:

Interpersonal Skills

260

The ___ Amendment provides that "No person shall...be deprived of life, liberty, or property without due process of law."

5th

261

The ___ Amendment provides that "No state shall deny any persons within its jurisdiction the equal protection of the law."

14th

262

Title ___ of the act deals with programs and activities that receive federal funding and prohibits discrimination on the basis of race, color, national origin, or sex.

VI

263

Title ___ deals with employment and prohibits discrimination by employers on the basis of race, color, religion, sex, or national origin.

VII

264

The Age Discrimination Employment Act of 1967 protects individuals who are ___ years of age or older.

40

265

Many of the organization's rules are unwritten.

True

266

Title ____ of the Civil Rights Act of 1964 covers sexual harassment in the workplace.

VII

267

In regards to harassment, the employer is liable unless it proves that :

1. It exercised reasonable care to prevent and promptly correct any harassment; and
2. The employee unreasonably failed to complain to management or to avoid harm otherwise.

268

A "tangible employment action" means a significant _______.

change in employment status

269

The number of complaints filed with the EEOC more than ___ between 1991 and 1998

doubled

270

For most of those entering the FD, the person who has the greatest impact on them in their entire career is probably their first _____

company officer

271

The task of developing _____ is one of the most challenging tasks a company officer faces, and at the same time is one that can provide great personal satisfaction.

subordinates

272

The first meeting with a new firefighter should : (3)

-Define the job
-Establish positive relationships
-Build a friendly atmosphere

273

Although a formal review will occur after some specific time of service, typically ___ months to a year, you should snot wait that long with a new member.

6

274

The team member's PERFORMANCE is determined by :

Their COMPETENCE and COMMITMENT to the work

275

The team member's COMPETENCE is determined by:

-KNOWLEDGE
-SKILLS
-ABILITIES

276

The team member's COMMITMENT is determined by:

-ATTITUDE
-MOTIVATION
-CONFIDENCE

277

Type 1 member:

-High competency
-High commitment
-Good performer

278

Type 2 member:

-Low competency
-High commitment
-Good student

279

Type 3 member:

-High competency
-Low commitment
-Poor attitude

280

Type 4 member:

-Low competency
-Low commitment
-Unwilling and unable

281

A good ____ process must start with a formal decision from a senior offer.

mentoring

282

The ____ process can be briefly summarized with the words "Lead, follow, and get out of the way."

mentoring

283

When ____, you are helping a team member improve knowledge, skills, and abilities.

coaching

284

_____ is an informational process that helps members improve their skills and abilities.

Coaching

285

____ should always be done in private.

Counseling

286

Four effective tools for team member development:

1. Mentoring
2. Coaching
3. Counseling
4. Performance Evaluations

287

____ is the second leadership tool available to help members.

Counseling

288

_____ focuses on improving some specific aspect of member performance, attitude, or behavior.

Counseling

289

To be effective, COUNSELING should be accomplished shortly after the unsatisfactory behavior was observed.

True

290

The Five Professional Development Roles of a Leader: (5)

1. Mentor
2. Coach
3. Appraiser
4. Adviser
5. Referral Agent

291

The evaluation procedure should be a continuous cycle.

True

292

The cycle of _____ represents the continuous process of goal setting, observation, and performance evaluation.

performance management

293

______ by supervisors are the most traditional source of employee feedback.

Evaluations

294

The first line supervisor is often in the best position to effectively carry out the full cycle of performance management:

-Planning
-Monitoring
-Developing
-Appraising
-Rewarding

295

Helps members learn the job:

Mentor

296

Helps members with self-assessment:

Coach

297

Provides members with a reality check:

Appraiser

298

Helps member identify their goals:

Adviser

299

Connects members with their own future goals:

Referral agent

300

Most federal employees (about ___ percent in a large government wide survey) believe that the greatest contribution to their performance feedback should come from their ______.

90, first line supervisors

301

The most significant contribution of self-ratings is the improved ______ that results between supervisors and subordinates.

communication

302

____ are often the most relevant evaluators of their colleague's performance.

Peers

303

____ is among the most significant yet controversial features of a "full circle" performance evaluation program.

Subordinates Appraising Managers (SAM)

304

____ feedback should serve as an "anchor" for almost all other performance factors.

Customer

305

This type of appraisal system is based on the interpersonal relationship between the supervisor and the member:

informal appraisal system

306

A problem with this performance evaluation system lies in the evaluator's interpretation of the words:

Graphic Rating System

307

Common Rater Errors:

-Halo Effect
-Central tendency
-Contamination
-"Like me" syndrome

308

The performance appraisal _____ is the primary formal feedback members receive on their work.

interview

309

The _____ is based on a rater's tendency to overweight certain factors among the overall information available.

Halo Effect

310

The opposite of the halo effect, the rater tends to put scores in the center of the scale with this type of performance appraisal:

Central tendency

311

A rating score that is based on information that is not relevant to the performance standard:

Contamination

312

In this situation, the rater uses themselves as the benchmarks, rather than using a performance standard:

"Like me" Syndrome

313

A good evaluation interview starts with a review of the significant _____ of the period.

accomplishments

314

Recognition should be personal.

True

315

One of the basic tenants of the Dale Carnegie program is "________".

Show sincere, genuine appreciation

316

The punishment of _____ has a lasting impact.

demotion

317

Fundamental to the process is the fact that before any disciplinary action can be implemented, the supervisor must first ______.

give a warning

318

Pressure can create _____.

conflict

319

______ allows members to have a feeling of ownership in the organization.

Empowerment

320

Finding the best way to _____ each of your teammates is one of the most important things you do in being an effective leader.

motivate

321

A first expression of dissatisfaction might be considered a _____

gripe

322

Prolonged or repeated dissatisfaction over the same topic might lead to a _____.

complaint

323

According to John Buckman, good leaders:

-Are bright, mentally agile, and alert
-Seek out responsibility
-Are informed
-Are good communicators
-Sense of humor

324

One of the main components of successfully introducing change is to keep the communications open.

True

325

In the United States, approximately _____ firefighters are killed and approximately _____ are injured each year while on duty.

100
80,000

326

An overview of 118 firefighters who died while on duty in 2007 ____ volunteer firefighters and ____ career firefighters died while on duty.

68 , 50

327

______ were the most frequent cause of death for 2007, resulting in 52 firefighter deaths.

Heart Attacks

328

One industry that has made remarkable progress in the area of worker safety in recent times is the _____ industry.

railroad

329

Norfolk Southern Corporation, by using teamwork, has reduced injuries by ____ percent.

80

330

Nearly half of all on-duty firefighter fatalities are the result of _____.

heart attacks

331

Nearly half of those killed during structural firefighting operations were ______ at the time of their injury.

advancing hose lines

332

At the Firefighter Life Safety Summit how many Life Safety initiatives were produced to ensure the Everyone Goes Home:

16

333

A ____ percent reduction in on duty firefighter fatalities within 5 years.

25

334

A ____ percent reduction in on duty firefighter fatalities within 10 years.

50

335

The largest percentage of firefighter injuries and deaths occur at the scene of ____.

fires

336

The most frequent injuries are ____ and ____.

sprains and strains

337

Herbert Heinrich's, Domino Theory, noted that the third element, the Unsafe Act, led to nearly ____ percent of all accidents.

90

338

The Human Factors Theory suggests three broad factors lead to accidents:

1. Overload
2. Inappropriate response
3. Inappropriate activity

339

_____ Theory suggests that for a single accident there may be many contributory factors.

Multiple Causation

340

Multiple Causation Theory the contributory factors can be grouped into two categories:

1. Behavioral
2. Enviromental

341

The major contribution of the Multiple Causation Theory is to show that rarely, if ever, is an accident the result of a single cause or act.

True

342

According to this theory, all accidents are treated as acts of God:

Pure Chance Theory

343

Removing any element breaks the chain and reduces the risk of an accident describes which theory:

The Domino Theory

344

One of _____ functions is to develop and enforce mandatory job safety and health standards.

OSHA

345

Title I of SARA made training and response planning mandatory for all fire departments that intend to respond to _____ incidents.

hazardous materials

346

Title II of SARA includes the ______ Act which requires the EPA to work with states and localities to plan for hazardous materials incidents and to give communities the tools to obtain information about hazards in their localities.

Emergency Planning and Community Right to Know

347

Standard on Fire Department Occupational Safety and Health Program:

NFPA 1500

348

Chapter 1 of NFPA 1500:

Administration

349

Chapter 2 of NFPA 1500:

Referenced Publications

350

Chapter 3 of NFPA 1500:

Definitions

351

Chapter 4 of NFPA 1500:

Fire Department Administration

352

The _____ must be an officer from within the agency and should be formally appointed by the fire chief or the head of the agency:

Health and Safety Officer (HSO)

353

The HSO's most important job is the implementation and management of the department's ______.

safety program

354

Although the ultimate responsibility for the safety of the department's personnel lies with the _____.

fire chief

355

One of the HSO's duties is to investigate _____.

accidents

356

The principal reasons for investigators and documenting accidents are to prevent ____

similar situations

357

The ____ shall have ultimate responsibility for incident scene safety as specified in NFPA 1561, Standard on Emergency Services Incident Management System.

incident commander

358

Standard for Professional Competence of Responders to Hazardous Materials Incidents:

NFPA 472

359

Standard on Fire Department Infection Control Program, during EMS operations:

NFPA 1581

360

The HSO shall report directly to the ____ or his designated rep.

fire chief

361

Since 1987, reported training related injuries have increased by nearly ____ percent.

21

362

Correcting unsafe acts during ____ and even during actual events, reduces accidents among firefighters.

training

363

Standard on Live Fire Training Evolutions in Structures:

NFPA 1403

364

The second most frequent situation in which firefighters are killed is _________.

while responding to and returning from incidents

365

When the driver is under the direct supervision of an officer:

that officer shall assume responsibility for the driver's actions.

366

Over ___ percent of those killed in emergency vehicle crashes were not wearing seat belts at the time of the accident.

70

367

Standard for Automotive Fire Apparatus:

NFPA 1901

368

In some situations, turning off some warning devices can increase the safety of both civilians and emergency personnel.

True

369

Cases involving _____ are the most prevalent of the motor vehicle incidents per firefighter deaths.

tankers

370

Standard for the Inspection, Maintenance, Testing, and Retirement of In-Service Automotive Fire Apparatus:

NFPA 1911

371

Standard for Fire Apparatus Driver/Operator Professional Qualifications:

NFPA 1002

372

NFPA 1500 clearly states that the officer (of the unit) is responsible for the overall safety of assigned personnel and equipment. This included providing proper supervision of the _____.

driver

373

Chapter 7 of NFPA 1500:

Protective Clothing and Protective Equipment

374

Chapter 6 of NFPA 1500:

Fire Apparatus, Equipment, and Drivers/Operators

375

Chapter 5 of NFPA 1500:

Training and Education

376

An estimated _____ of firefighters per shift are not equipped with SCBA equipment.

1/3

377

SCBA should be provided and shall be used by all members working in areas where:

-The atmosphere is hazardous
-The atmosphere is suspected of being hazardous
-The atmosphere may rapidly become hazardous

378

NFPA 1500 indicates that at least one team, consisting of at least ____ individuals shall be kept immediately available for purposes of rescue.

2

379

The Phoenix Fire Department states that "if you extend an attack line 150 feet, get 40 feet off the line, and run out of air, it will take ____ minutes to find and remove you from the structure."

22

380

It takes ___ firefighters to rescue one.

12

381

____ in five rescuers will get in trouble themselves.

one

382

A 3,000 psi SCBA bottle lasts ___ minutes.

18

383

U.S. Fire Administration data suggests that the most dangerous activity at the foreground is _______.

advancing hose lines

384

Many accidents involving fire apparatus are the result of ______.

excessive speed

385

NFPA 1500 indicates that a minimum of ____ individuals is required to start interior operations in a hazardous environment.

4

386

As company officers you should tour the station every day and inspect in once a _____.

month

387

Standard for Life Safety Codes:

NFPA 101

388

The exhaust from all internal combustion engines, contains over ____ individual hazardous chemical components that, when combined, can result in as many as _____ chemical compounds.

100
10,000

389

Approximately 40 to 50 percent of all on duty firefighter fatalities are the result of ______.

heart attack

390

No wonder strain and sprain injuries represent ___ percent of all injuries and heart attacks and strokes represent nearly ___ percent of all deaths in the fire service when firefighters do not have an opportunity to warm up.

49
42

391

Health Related Fitness Programs for Firefighters:

NFPA 1583

392

Mental condition as well as ____ condition is a part of the firefighter's overall well being.

physical

393

Five generally accepted tools for dealing with CIS:

1. Training
2. Scene Management
3. Peer support
4. Debriefing
5. Counseling

394

_____ stress is the inevitable result of trauma experienced by fire service personnel.

Critical incident

395

Generally, CID briefings should be held at a station within ___ to ___ hours after the incident.

1 to 3

396

Make safety a core value by supporting LACK. What is LACK?

Leadership
Accountability
Communication
Knowledge

397

Good scene management focuses on the priorities of the ____, provides for the ____ of all concerned, and seeks to reduce further loss.

incident, safety

398

Action taken during the first ____ minutes sets the tone for the entire alarm and has significant impact on the overall outcome of the event.

5

399

Property conservation should be addressed in _____ planning efforts and started upon arrival of fire suppression forces.

pre-incident

400

_____ involves using the LEAST destructive means for entering, using early and aggressive ventilation, using a coordinated fire attach with the proper hose lines, salvage covers, etc.

Property conservation

401

____ safety is the first priority.

Life

402

______ stabilization focuses on reducing injuries and loss after operations are started.

Incident

403

_____ is process of gathering and analyzing information that is critical to the outcome of the event.

Size-up

404

For fires, there are three possible situations:

1. Nothing showing
2. Smoke showing
3. Fire showing

405

____ involves more than what you see upon arrival.

Size up

406

When you are working in or near moving traffic, you are considered a ______ and fall under federal Department of Transportation (DOT) standards and regulations.

highway worker

407

The second company to block on a limited access highway should establish a second upstream block at least ____ mile from the main activity area.

1/2

408

Traffic cones can be extended ______ of the blocking apparatus towards the activity area to keep vehicles out of the shadow area.

downstream

409

Remember that ____ is the first step in the action plan.

size up

410

When initiating a size up it may be helpful to answer these three questions:

1. What have I got?
2. Where is it going?
3. How can I stop it?

411

A fire in a commercial building at night may present REDUCED life safety concerns but will likely have delayed discovery.

True

412

In many cases, especially where resources may be limited or where the building's condition is doubtful, it may be best to focus resources on protecting the _____.

exposures

413

There are three modes of operation at a fire:

1. Offensive
2. Defensive
3. Transitional

414

In the ____ mode operations are conducted from a safe distance outside of the structure and may focus more on containing the fire rather than on extinguishing it.

defensive

415

During the ____ mode, operations are chaining from either an offensive to a defensive mode, or from a defensive to an offensive mode.

transitional

416

There are three modes of command:

1. Command
2. Attack
3. Combination of both

417

Identifying potential safety concerns to members and taking actions to reduce risks to firefighters are without a doubt two of the most important thing that can be accomplished.

True

418

The general rule is that the next time that command is passed, it must be to ______.

a chief officer

419

Some departments use the acronym OSCAR to assist in remembering all of the components of an initial size up report.

Occupancy
Size
Conditions
Actions
Resources

420

After ___ or ___ minutes of interior firefighting operations, you should see significant progress.

10 or 15

421

An _____ is an organized course of action that addresses all phases of incident control within a specified time frame.

action plan

422

Second, the action plan should address ______

all phases of the emergency

423

The third key element in the definition of action plan is within a ______.

specified time frame

424

_____ is the overall plan that is used to gain control of an incident.

Strategy

425

The action plan puts the ____ and ____ phases into motion.

planning and thinking

426

A commander may assign ____ with very specific directions.

tasks

427

The first ___ minutes of operation at an emergency scene are the most critical.

5

428

Jim Crawford, suggests that limiting damage once the event starts should also be part of our risk -management process.

True

429

FIRESCOPE stands for FIre REsources of Southern California Organized for Potential Emergencies.

True

430

Chief Alan Brunacini of the Phoenix Fire Department.

True

431

Incident Management System (IMS) implies that very aspect of controlling an incident is accomplished in an ____ and ____ way.

orderly and logical

432

The ______ defines the principles, roles, and structures that organize how we respond as a nation.

National Response Framework (NRF)

433

The focus of IMS is on effective management of ____ and _____.

people and resources

434

____ provides a consistent nationwide template to enable federal, State, tribal, and loca governments, the private sector, and nongovernment organizations to work together to prepare, etc.

National Incident Management System (NIMS)

435

The ____ is a perfect example of a practical application of organizational and management theory.

IMS

436

The ____ are often the best persons to gather the information needed for the PIA.

incident commander

437

A formal post incident analysis should be conducted in the following circumstances:

-A civilian fatality
-A firefighter injury or fatality
-A hazmat incident that results in chemical exposure
-Any multi casualty event
-Any firefighting operation presenting unusual situations
-Any event obtained during the analysis that would benefit others

438

The National Response Framework Preparedness Cycle consists of:

1. Plan
2. Organize, Train, Equip
3. Exercise
4. Evaluate and Improve

439

The Preparedness Cycle builds ______

capability

440

Many characteristics make IMS work. Two of these have to do with communications. The first is the use of _____. The second is the use of _____.

plain language
common terminology

441

The Technical Specialists are within the _____ Section.

Planning

442

Fayol's Principles: 14

1. Division of Labor
2. Authority and responsibility
3. Discipline
4. Unity of command
5. UNITY OF DIRECTION
6. Subordination of individual interests
7. Proper remuneration
8. Centralization of authority
9. Scalar (continuous) chain of ranks
10. Order
11. Equity and fairness
12. Initiative
13. Stability of our personnel
14. Esprit de corps