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Company officer book Flashcards

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0
Q

What are the 4 basic tasks for a new fire officer?

A

Beginning of shift report- on duty scheduling / positions to be filled
Notifications- prompt notifications
Decision making
Problem solving

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1
Q

Criteria for administrative fire officer are?

A

3-5 years
NFPA FO iii
Equiv. to bachelors degree

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2
Q

What is the transition from firefighter to officer?

A

Probationary period
Company officer
Chief officer
Retiree

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3
Q

Company officer level directly responsible for what?

A

Supervision
Performance
Safety

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4
Q

What are the 3 distinct roles for a company officer ?

A

Supervisor
Commander
Trainer

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5
Q

3 recommendations for training?

A

Personal training library
Know neighborhood
Problem solving scenarios

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6
Q

Things for consideration of the fire officer supervisor?

A

Keep informed
Making appropriate decisions at your level
Consult supervisor before making major decisions

Progress towards goals
Matters that may cause contraversy
Attitudes and moral

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7
Q

Definition of integrity ?

A

Complex system of inherent attributes that determine moral and ethical actions

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8
Q

Ethical behavior ?

A

Models dept core values, mission statement and values

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9
Q

Workplace diversity works under what federal laws? And what do they cover?

A

EEOC equal employment opportunity commission
Title VII of the civil right act of 1964
EEOC 1972- covers all public and private employers w 15 or more employees
Civil right act 1991- compensation and punitive damages
Disabilities act of 1990

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10
Q

How many lawsuits are filed per year to the EEOC?

A

400

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11
Q

What are considered actionable items?

A

Behaviors that require an immediate corrective action by supervisor
Unacceptable language requires an immediate response

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12
Q

EEOC in 1999 did what?

A

Included harassment free work enviornment

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13
Q

Sexual harassement is defined by what conditions?

A

Employee made to feel or has had to endure tx to stay employed
Submits or rejects such to when making employee net decisions
Intimidating hostile or offensive work enviornment

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14
Q

Quid pro quo is what?

A

Supervisor specifically promises work related benefits in return for sexual favors

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15
Q

Where can someone start to file complaints?

A

Fire department
Federal level
State level

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16
Q

What’s the most common reason local governments are found liable for harassment?

A

Failure to investigate.

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17
Q

What’s the second common reason local governments are found liable with harassment ?

A

Blaming the person bringing the action

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18
Q

What is the greatest challenge for the fire officer?

A

Managing people

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19
Q

Fredrick Winslow Taylor management style?

A

Scientific mgt

Breaks work tasks into elements
Specialized sequence of motions in the best way

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20
Q

What are the 4 principals of mgt under the scientific way?

A

Replace rule of thumb work methods
Scientifically select and train and develope each worker
Cooperate to ensure methods are being followed
Divide work equally between mgt and employees

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21
Q

What’s the humanistic approach?

A

Focus to pay more attention to working conditions that makes workers more productive.

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22
Q

Mcgregor is responsible for what theory ?

A

X and Y theory .

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23
Q

X theory is what?

A

People do not like to do work- needs to be closely watched and controlled

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24
Y theory is what
People do like work and should be encouraged not controlled Y is the prevailing theory.
25
What are the 3 situations in which X theory should be used?
Hi risk activities Workplace conflict Near the end series of a neg disciplinary measure
26
Maslow theory is what and consists of what?
Hierarchy of needs. Physiological need- air, food, water and shelter Safety and security and order Social needs and affection- belonging and acceptance to group Esteem and status -promotions and awards Self actualization - peak experiences
27
What is the top of maslows theory?
Self actualization
28
What does Blake and Mouton theory describe?
Grid theory - driven by people's values and beliefs
29
Grid theory is broken down how?
Evade and elude- low result and low people Controlling directly and dominate- hi result and low people Yield and comply - low result and hi people Balance and compromise- middle ground Contribute and commit - hi result and hi people
30
Most common laws used in the fire service?
``` Fair labors and std act Civil rights act ADA FMLA Uniformed service employe net and redeployment act HIPPA ```
31
1st duty of a company office is ?
Determine what actives are to be completed.
32
What are the seven seps to delegation?
``` Define desired results Select appropriate FF Level of delegation Clarify expectations and set parameters Give atthority to match responsibility Provide background info Arrange feed back ```
33
Which organizations provide info on understanding causes of FF deaths and injuries ?
NFPA US fire administration NIOSH IAFF
34
In 2007 what was the decrease in FF dying on duty from SCA and structure fires?
30%
35
In the 1990's what percent of deaths were due to asphyxiation while in a building?
25%
36
What are FF dying of other than firegound incidents?
Responding to and from calls
37
What's the most frequent injury for FF?
Sprain or strain
38
What is the leading cause of death for LODD?
SCA 44% from 1995- 2004
39
What is the second leading cause of death to FF in LODD?
Traumatic injuries - responding in personal vehicle or rollover in a tanker or engine
40
What's the third leading cause of death in LODD?
Asphyxiation where fire is the direct cause
41
What habits can improve safety?
Be physically fit Wear seatbelts Maintain Fire company integrity at emergency incidents
42
HFACS ? And what are the levels?
Human factors analysis classification system Level 1 errors and violations - inadequate supervision Level 2 substandard conditions - allowing inappropriate operations Level 3 unsafe supervision - failure to correct known problems Level 4 organizational influences- supervisory violations
43
NFPA 1583?
Std on health related fitness programs for fire department members
44
Requiring FF to wear seat belts prevents how many fatalities?
10 -15 per year
45
What is the NFFF vehicle safety tips?
It's not a race Safe is more important than fast Stop at red lights and stop signs- no excuses If they do not get out of your way do not run them over.
46
What percentage of fire supression incidents involved a FF And before what?
82 percent involved a single FF and was before the IC was aware the situation existed.
47
IDLH defined as?
Pose an immediate or delayed threat to life Cause irreversible adverse health effects Interfere with an individual's ability to escape unaided froma hazardous enviornment
48
Personnel accountable system provides what?
``` Method to identify all Personel on scene Identify Personel in the hazard area Process to quickly account for Personel Assure persons do not go unaccounted for Std method of notification and reactions may day event ```
49
Personnel accountability system is required under what std?
NFPA 1500
50
What's the minimum size of a team for interior work?
2 persons
51
What percentage of RIC will get into some trouble themselves?
20%
52
How long does it take for a team of 12 FF to rescue one down FF?
21 minutes
53
Safety officer std is?
NFPA 1521
54
Define Incident command system?
The std organizational structcure that is used to manage assigned resources in order to accomplish stated objectives for an incident
55
What are the general knowledge requirements for an effective ISO?
Safety and health hazards involved in emergency operations Building construction Local fore department Personnel acountability system Incident Rehab
56
What is the percentage of LODD to injures ?
1: 1000
57
The fire department has control over what enviornment ?
Fire station
58
What is decon concentration for medical equipment ?
1% bleach and water solution
59
What is the most important 1st step for any exposure ?
Throughly wash area with soap and RUNNING water
60
Definition of an accident?
Any unexpected event that interrupts or interferes with the orderly process
61
Gordon graham advocates emergency services should concentrate on what.?
High risk / low frequency events
62
What is the value in post incident analysis ?
The learning process that results form information obtained during the process
63
What are the 4 roles to provide a safe enviornment to ensure everyone goes home?
Identify unsafe and hazardous conditions Mitigate or reduce as many problems as possible Train and prepare for the remaining hazards Model safe behavior
64
Definitions of training?
Process of achieving proficiency through hands on practice in the operation of equipment and systems
65
Coaching is defined as?
Method of directing instructing and training a person or group with the aim to archive a set of goals
66
What are the 2 that provide accreditation to top fire service certifications?
National board on fire service professional qualifications and the international fire service accreditation congress.
67
What is a basic responsibility for every fire officer?
To provide training for subordinate department members
68
What is the four step method for fire instructor 1?
Preparation Presentation Application Evaluation
69
What are three indicators that training is needed?
Near miss Fire ground problem Observed performance deficiency
70
What are the components of a lesson plan?
Organizes the lesson Indentifies key points Can be refused Allows others to teach from it
71
Thomas Gordon developed which learning theory?
Conscience competence learning matrix
72
What are the four levels of the matrix for Thomas Gordon?
Unconsciously incompetent - not aware Conscious incompetent - aware Conscious competence- reliable without assistance Unconscious competence- unconscious
73
When does an officer be certain that training has occurred?
Only whe there is an observable change in FF performance when responding to a real task or skill applied
74
What are the qualities to make an effective mentor?
A desire to help Current knowledge Effective coaching , counseling, facilitating, and networking skills
75
Motor skills fall into four categories what are they?
Initial Plateau - indicates competence Latency Mastery
76
What are the 4 federal regulations that affect FF?
Blood Bourne pathogens OSHA 29 1910.1030 Hazardous materials awareness and operations OSHA 291910. 20 SCBA fit testing OSHA 29 1910.134 NIMS HSPD presidential directive 5 NFPA 1561
77
Before participating in training evolutions must have received training in?
``` Safety Fire behavior Portable extinguishers PPE Ladders fire house/ appliance and streams Overhaul Water supply Ventilation Forceable entry ```
78
How many deaths occurred during training from 1997 -2007?
7.4 percent
79
The supervising officer candidate should have how many years and hours of experience ?
3-5 years and 200 hours of acting unit officer
80
Training activities for every fire station workday should be ?
A 5 minute drill on hi risk and low frequency item and longer proficiency training
81
Job instruction training consists of ?
Preparing FF to learn Demonstrating how the job is to be done Try them it by letting them do the job Gradually put them out on their own.
82
The fire officer sets the stage for probationary FF for now long?
20. -40 year career
83
The evaluation process typically assesses four areas?
Skill competency Progress in learning job specific information Progress in learning fire company district Performance of other tasks 1st- std form filled out 2nd- subordinate allowed to review form 3rd- face to face feedback 4-th establish goals for the suborninate
84
Evaluation errors are what type?
Leniency or severity- rate all FF higher or lower than actual work performance Personal bias- Recency- rated only on incidents that occurred in the last few weeks Central tendency- rated in the middle of the range for all dimensions Farm of reference - basis of the fire officers personal ideals instead of classified std Halo and horn effect- concentrates on only one aspect performance which is either good or bad and applies it across the board Contrast effect- one suborninate against another
85
Positive discipline is?
Based on encouraging and reinforcing appropriate behavior and desirable performance
86
Negative discipline is ?
Based on punishing inappropriate behavior or unacceptable behavior
87
What is the starting point for positive discipline?
Establish a set of expectations for behavior and performance
88
What is the most effective strategies for positive discipline ?
Empowerment
89
What are the typical steps in a progressive negative discipline system?
``` Counsel Verbally reprimand Written reprimand Suspend Terminate ```
90
Is the ability of an officer to project an image of being in control of the situation is called what?
Command presence.
91
When an officer is faced with an un-popular order, the officer should do what?
Express concerns and objections with the supervisor in private.
92
Who is considered the "father" of fire based EMS?
James O page.
93
How many complaints regarding harassment and hostile work place are settled by courts?
less than 3%
94
Who may be the first point of contact in a complaint for harassment or hostilities start?
the fire officer.
95
Harassment and hostile work complaints require what?
A specific and detailed response by the first line supervisor.

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