Conflict and Negotation Flashcards
(24 cards)
Define conflict
a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about
Traditional View of Conflict
conflict must be avoided at all cost because it is an indication of malfunction within a group
Why did the Traditional Conflict View fall through?
It was believed that peaceful, harmonious groups were prone to being unresponsive to change or innovation.
Interactionist View of Conflict
conflict is not only positive, but necessary for high performing groups
What are the two types of conflicts?
Functional and Dysfunctional
How do we decide whether a conflict is functional or dysfunctional?
Look towards the cause or roots:
task
Relationship
Process
Define task conflicts
content and goals of the work
Define relationship conflicts
interpersonal relationships between co-workers
Define process conflicts
an issue with how work is getting done
Managed View of Conflct
Instead of encouraging good or discouraging bad conflict, its more important to resolve naturally occurring conflicts productively
Realizes that conflicts are inevitable, focuses more on the process of response
Conflict Processes
PCIBO
- potential opposition
- cognition and personalization
- intentions
- behavior
- outcomes
What are the three potential sources of conflict within potential opposition?
Communication
Structure
Personal Variables
Cognition
Defining the conflict term
Intention
Acting in a certain way as a response to cognition
2 Dimensions: Assertive, Cooperative Competing - assertive, uncooperative Avoiding - un assertive, uncooperative Collaborating - assertive, cooperative Accommodating - unassertive, cooperative Compromising - combo. each gives up something
Behavior
where conflicts become visible, the statements and actions made by the conflicting parties
Outcomes
what results from the conflict
How do functional conflicts benefit the whole?
Improve the quality of decisions
stimulates creativity and innovation
encourages interest and curiosity among group members
provide the medium through which problems can be aired and tensions released
Define negotiation
A process that occurs when two or more parties decide how to allocate scarce resources
What are the two approaches to negotiation?
Distributive and Integrative
Distributive
negotiating who gets what share of a fixed pie
Integrative
negotiating with one or more settlements that can create a win win situation
Negotiation Process
P D C B C
1) Preparation and Planning
2) Definition of Ground Rules
3) Clarification
4) Bargaining and Problem Solving
5) Closure and implementation
What are some outcomes of dysfunctional conflict?
development of discontent reduced group effectiveness retarded communication reduced group cohesiveness infighting among group members overcomes group goals
What are some conflict resolution techniques?
Problem solving Avoidance Smoothing Compromise Authoritative command communication bringing in outsiders expansion of resources
