Conflict Management Flashcards
(7 cards)
1
Q
What are the 5 techniques of conflict resolution?
A
Avoidance, Accommodation, Competition, Compromise, Collaboration.
2
Q
Who wins with avoidance?
A
You lose and so does the other person.
3
Q
Who wins with accommodation?
A
You lose the other person wins.
4
Q
Who wins with competition?
A
You win the other person loses.
5
Q
Who wins with compromise?
A
You both win some and lose some.
6
Q
Who wins with collaboration?
A
You both win!
7
Q
What are the 4 steps to achieve collaboration?
A
Verbalise - the problem
Own - your part
Shoes (m) - walk in their shoes
Plan - for the future
