Conflict Resolution/Negotiation Flashcards
(8 cards)
What are the first two steps to Conflict Resolution?
1) Gain Understanding (by effective listening with curiosity from the heart)
2) Determine Alternatives
What are the Five Styles for Managing Conflict?
Avoidance, Accommodation, Compromise, Competitive, and Collaboration
Describe the Avoidance style of Conflict Resolution.
“You Lose/I Lose”
Appropriate when your interest in the conflict is not high, the conflict itself is fairly trivial, confrontation will damage the relationship unnecessarily, emotions are running high, or if you do not have time to address the conflict appropriately. Using this method too often can get you taken advantage of.
Describe the Accommodation style of Conflict Resolution.
“You Win/I Lose”
Accommodation usually means you’re being unassertive because you want to satisfy the other party at the risk of not satisfying your own needs. Using this method too often can get you taken advantage of.
Describe the Compromise style of Conflict Resolution.
“You Win Some/I Win Some”
Can be effective for resolving a conflict relatively quickly, and working relationships are maintained. However, one or both parties are giving up something they really need or want.
Describe the Competitive style of Conflict Resolution.
“Winner Takes All”
The person with the most power in terms of time, money, resources, position, or communication style often negotiates from, and takes advantage of, a position of strength. They are typically aggressive, uncooperative, and willing to do whatever it takes to get what they want (even at others’ expense).
Describe the Collaboration style of Conflict Resolution.
“I Win/You Win”
The most difficult to achieve. Involves both parties to be genuinely interested in the best solution that is satisfactory to all participants. Requires exceptional levels of trust and respect.
How are Negotiation and Conflict Resolution related?
Negotiation and Conflict Resolution both involve the same five styles. They are both management siblings, so the basic steps are (1) Gain Understanding, (2) Determine Alternatives, (3) Determining Alternatives, (4) Resolving Conflict > Decision Making.
