Consulting patients Flashcards
1
Q
Welcoming the patient
A
- Say hello
- Introduce tourself (guarantee mark)
- Eye contact/body language
- Smile/empathy
- Establish you can hear
- Suitable environment
2
Q
Questioning patient
Types of questions
A
- Open
- Questions with options
- Leading
- Probing
- Closed- not preferable but sometimes important
3
Q
Reflecting and responding
A
- A key stage and one that is often missed
- Reflect back to patient (repeat back- marks in osce)
- Clarifies any ambiguity and reduces misunderstanding
4
Q
Explaining
A
- Give important info first
- Repeat important points and check the patient understanding
- Use written information and visual aids where possible
- Avoid medical jargon
5
Q
Closing
A
- Closing is a safety net for both the patient and the pharmacist
- Establish
- What is expected of the patient
- Next step
- What should the patient do for further
6
Q
Skills
A
7
Q
Referrals to the pharmacist
A
- Special groups: children, elderly, pregnant
- POM to P
- Liable to abuse/misuse
- Warning symptoms
- Confidentiality and privacy
8
Q
What else is important during any patient interaction
A
- Patient centred care
- Consent
- Confidentiality
9
Q
A
