Consumer Law and Recruitment Flashcards
(25 cards)
What is the Consumer Rights Act of 2015?
An act to ensure that businesses treat customers fairly by providing satisfactory goods that must be fit for their purpose and as described.
What are the other rights of the Consumer Rights Act?
• There must be a 30-day return for all faulty products
• 6 month faults shouldn’t develop (unless customer guilt is proved)
• Service agreements should be completed on time
What are Organisation Charts?
Diagrams that show how workers are organised within a business.
Name and Explain the 5 Key Features of Organisation Charts
1) Hierarchal : Several layers of management
2) Channels of Communication : Responsibility and authority are shown via lines of communication
3) Chain of Command : Link between managers and employees
4) Span of Control : The number of people each manager is responsible for
5) Delegation : Each manager gives tasks to subordinates
Benefits of Tall Structures
• Clear lines of communication and responsibility
• Narrow span of control for managers
• Good promotion opportunities
Benefits of Flat Structures
• Quicker communication
• Fewer mistakes in communication channels
• Familiarity of workers + managers, more likely to share ideas
• Wide Span of Control; delegation is essential
What is De-layering?
Removing of a whole layer from organisation charts
Benefits of De-layering
• Saves money in worker/manager salaries
• Encourages + benefits next layer
• Improved efficiency of a business
Advantages of Flexible Working for the Worker
• Family commitments can be achieved
• Saves time + money (no travel)
• Freedom to choose when and where they work
Advantages of Flexible Working to the Business
• Job sharing (can retain experienced workers)
• Saves costs (no office/storage spaces)
• Benefit from increased worker productivity
Disadvantages of Flexible Working to the Worker
• Miss social side of working (co-workers)
• Potential decrease in worker-worker communication
Disadvantages of Flexible Working to the Business
• Workers may need more supervision
• Less worker communication = Potential errors
Advantages of Working at Home (5)
• Workers feel trusted to do their work
• Worker can concentrate better (no distractions)
• Less stress for worker, no need to travel
• Worker feels good about saving travel costs
• Workers can work whatever hours they want
Disadvantages of Working at Home (6)
• Workers need to be trained to use technology
• Worker technology can also be expensive
• Some workers prefer social side of working
• Potential distractions from family at home
• Time wasted by unsure + unsupervised workers
• Some workers need discipline of supervision
The 9 Stages of the Recruitment Process
1) Identify the vacancy (work-force planning)
2) Create a Job Description + Person Specification
3) Choose advertising locations
4) Write an advert + advertise the job
5) Sift the applications and draw up a short list : Feedback those who are unsuccessful
6) Call candidates for interview + complete interviews
7) Evaluate interviewees and offer the job
8) Send out a letter to confirm appointment (contract + starting date)
9) Give induction training
Locations for Recruitment
• National + Local Newspapers
• The Milk Round (university students)
• Specialist Magazines
• The Internet
• Shop Windows
• The Job Centre
• Recruitment Agency (businesses that find suitable employees for you)
• Head Hunter (person who approaches candidates employed elsewhere)
What is a Job Description?
A key document in the recruitment process and must be finalised prior to taking any other steps.
What are the features of a Job Description?
- Job title (gender and age neutral)
- Location of Job
- Grade of the post
- Any subordinates or managers related to the post
- Main purpose of the job
- Duties and Responsibilities
- Any special working conditions
What does a Person Specification contain?
• Necessary Qualifications
• Skills and Abilities
• Experience and Aptitudes
- Can also include desirable/suggested skills
What’s the difference between Internal and External Recruitment?
Internal Recruitment is hiring people already within the company whereas External Recruitment is hiring from outside the company.
What are the considerations for Internal Recruitment?
• Cost
• Promotion Opportunities (motivation for staff)
• Any induction training?
• Already familiar candidate
What are the considerations for External Recruitment?
• New ideas
• Redistribution of staff
• What are the required skills?
What are the 3 methods of selecting the best candidate?
1) Interviews (most common)
2) Aptitude Tests
3) Assessment Centres (eg. Air traffic control)
Advantages of Interviewing
• Can directly compare candidates
• See how candidates act under pressure
• Company can assess interviewees’ body language and general appearance
