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Flashcards in County Supervisor Deck (23):
1

What to do when communications break down?

Repair the rift

2

Communication (define)

The transfer of information.

3

Communication occurs through...

- Speech
- Facial expression
- Posture
- Tone, pitch and volume of voice
- Timing and pace of speech
- Eye contact

4

Perceptual filters (defined)

The ways in which each of us distorts messages

5

Physical barriers for communication

- noise
- distance
- lighting

6

Types of perceptual filters

- life experience
- feelings
- fears
- stereotypes
- prejudices
- self-image

7

Positive listening responses

- restatement
- reflection
- question

8

Neutral listening responses

- silence
- non-committal acknowledgment
- door openers
- observations

9

Negative listening responses

- joke
- attack
- denial
- advice

10

Uses of feedback

- to verify the meaning of something said
- maintain behavior
- correct behavior

11

Content of effective feedback

- focuses on behavior
- shares information rather than advice
- consider the needs of the receiver
- doesn't overload the receiver
- doesn't guess at other people's motives

12

Effective feedback delivery is best when:

-is solicited
- is well timed
- is checked

13

What are the 2 types of giving direction

- ask people
- tell people

14

Steps to planning a meeting

PAWS
- define the Purpose
- develop the Agenda
- decide Who should attend
- Select and schedule the meeting room

15

Guidelines for effective meetings

- start on time
- introduce the meeting topic
- follow the agenda
- stop on time
- follow up

16

Cooperation (define)

Working together with another individual or other individuals to achieve a common goal

17

What is vertical cooperation

Your relationships with upper management and with those you supervise

18

Horizontal cooperation (define)

Your relationships with your peers-fellow supervisors, staff and other personnel

19

3 ways to support a teams efforts

- Model and reinforce open communication
- reward team participation
- support team conflict resolution

20

Cooperation (define)

Working together with another individual or other individuals to achieve a common goal

21

What is vertical cooperation

Your relationships with upper management and with those you supervise

22

Horizontal cooperation (define)

Your relationships with your peers-fellow supervisors, staff and other personnel

23

3 ways to support a teams efforts

- Model and reinforce open communication
- reward team participation
- support team conflict resolution