Customer Support - In-person vs. Digital

Question 1

I gotta say

Answer 1

phrase

Used to state your opinion

_{I gotta say, it’s really hot today!}

_{That’s a good plan, but I gotta say, let’s be careful.}

Question 2

Preconceived notion

Answer 2

adjective - noun

a personal opinion not based on the truth

_{He has some preconceived notions about her.}

_{Try not to have so many preconceptions about our trip.}

Question 3

All in all

Answer 3

phrase

On the whole

_{All in all I think we’ll be successful.}

_{It will be tough, but all in all I’m hopeful.}

Question 4

Entice

Answer 4

verb

Attract someone by offering them something

_{This ad will entice our customers.}

_{She was enticed by his kind words.}

Question 5

Redirect

Answer 5

verb

Direct to a different place

_{The link redirected me to another website.}

_{I tried to call him, but I was redirected to his boss.}

Question 6

FAQ

Answer 6

noun

Frequently asked questions

_{If you have any questions, please consult the FAQ.}

_{We probably need to add a FAQ section to the website.}

Question 7

Frantically

Answer 7

adverb

with anxiety / fear

_{I was frantically trying to reach him.}

_{He looked around frantically for his ticket.}

Question 8

Personable

Answer 8

adjective

Friendly

_{My new co-worker seems very personable.}

_{Let’s try to find a more personable estate agent.}

Question 9

https://www.youtube.com/watch?v=L2IweZvdrjM&t=66s