Define (Organizing research) Phase Flashcards

1
Q

What is an Affinity Diagram?

A

A collection of large amounts of data that is organized into groups or themes based on their relationships.

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2
Q

When is an Affinity Diagram useful?

A

When you want to make sense of insights gathered during research, as well as when you want to organize ideas generated during ideation sessions.

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3
Q

The main goal of an affinity diagram is to help you

A

Find patterns and understand connections between groups of information.

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4
Q

The best way to rank your clusters of information is in order of from an affinity diagram.

A

What matters most to your current and prospective users.

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5
Q

What is a Persona?

A

A persona is a fictional character that designers use to represent types of users, pinpoint exactly who they are and describe what they do with products in relevant contexts.

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6
Q

What is an Empathy Map?

A

An empathy map is a visualization tool which helps you sum up what you learned from design research to help you better understand your users and articulate what you know to colleagues and stakeholders.

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7
Q

What Is a POV?

A

A Point of View (POV) is a problem statement that clearly and coherently explains what problem your design process aims to solve. It defines the user and their needs and provides insights into why each need is important to that user.

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8
Q

What is Storyboarding?

A

involves creating a visual narrative or sequence of sketches to depict the user’s experience, interactions, and emotions while engaging with a product or service. It is a way to visually communicate the flow and key moments of a user’s journey.

Storyboards typically consist of a series of frames or panels that depict different stages or steps of the user’s interaction with the product. Each frame represents a specific scene or action, accompanied by annotations or captions to provide context and clarify the intended message.

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9
Q

What is the purpose of storyboarding?

A

The purpose of storyboarding is to help designers and stakeholders visualize the user’s journey, identify pain points, and brainstorm potential solutions. It enables the team to gain a shared understanding of the user’s perspective and fosters empathy, which is essential for designing user-centric experiences.

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10
Q

What is Storyboarding used for?

A

Storyboarding can be used to explore and refine ideas, communicate design concepts to stakeholders, and serve as a reference during the development process. It allows designers to iteratively iterate and improve the user experience, ensuring that the final product aligns with the desired goals and objectives.

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11
Q

What is Story Madlibs

A

In the context of design thinking, Story Madlibs can be used as a creative technique to explore and generate new ideas or concepts. It involves adapting the traditional Madlibs game to fit the design thinking process.

During a design thinking session, participants can be provided with a story template that represents a user’s journey or a specific scenario related to the design challenge. However, certain key elements of the story, such as user emotions, actions, or outcomes, are left blank.

Participants are then asked to fill in these blanks with their own ideas, insights, or potential solutions. This can be done individually or collaboratively, allowing everyone to contribute their unique perspectives and suggestions.

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12
Q

What is the purpose of Story Madlibs?

A

The purpose of Story Madlibs in design thinking is to encourage creativity, divergent thinking, and exploration of different possibilities. It helps participants think beyond conventional solutions and prompts them to consider alternative approaches or user experiences.

By filling in the missing parts of the story, participants can generate new insights, challenge assumptions, and spark innovative ideas. The resulting narrative can then serve as a foundation for further ideation, prototyping, and testing within the design thinking process.

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13
Q

What are User Stories?

A

user stories are concise, user-centric descriptions that capture the desired functionality and value of a product or feature from the perspective of the end user. User stories are typically written in a specific format and serve as a means of communication and collaboration between the product team, stakeholders, and development team.

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14
Q

What are the three key elements of User Stories?

A

A user story typically consists of three key elements:

Role: Describes the type of user or persona who will benefit from the feature or functionality.

Action: Specifies the action or task the user wants to accomplish with the product.

Benefit: Articulates the value or benefit the user expects to gain from completing the task or using the feature.

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15
Q

What is Reframing?

A

Reframing in product design refers to the process of shifting or adjusting the perspective, context, or understanding of a problem or challenge. It involves looking at a problem from different angles, exploring alternative viewpoints, and considering new possibilities.

In the context of product design, reframing is often used to break free from conventional or limiting assumptions and to foster innovative thinking. It allows designers to explore alternative solutions or approaches that may not have been initially considered.

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16
Q

Reframing can be accomplished through various techniques, such as:

A

Asking different questions: By asking alternative or challenging questions, designers can uncover new insights and perspectives that lead to innovative solutions.

Changing the context: By examining the problem within a different context or scenario, designers can gain fresh insights and identify alternative approaches.

Empathy and user-centricity: By stepping into the shoes of the user and understanding their needs, goals, and challenges, designers can reframe the problem to better address their pain points and aspirations.

Collaborative brainstorming: By involving a diverse group of stakeholders or team members, designers can encourage different viewpoints and generate new ideas through collaborative brainstorming sessions.

17
Q

What is 2x2 Diagrams?

A

2x2 diagrams, also known as quadrant diagrams or matrix diagrams, are visual tools commonly used in product design to categorize and analyze information based on two variables or dimensions. The diagram consists of a grid with two intersecting axes, each representing a different dimension.

The 2x2 diagram allows product designers to map and visualize relationships, patterns, and trends between different elements. It helps in understanding and communicating complex concepts in a simplified and organized manner. The four quadrants formed by the axes can represent different categories, options, or characteristics, depending on the specific context of the design problem.

18
Q

What are Customer Journey Maps?

A

Customer journey maps in product design are visual representations that illustrate the user’s entire experience and interactions with a product, service, or brand throughout their entire journey. They depict the user’s perspective, emotions, and touchpoints across different stages, from initial awareness to post-purchase.

19
Q

What is Card Sorting?

A

Card sorting is a user research technique used in the field of information architecture and user experience design. It involves organizing and categorizing information or concepts into groups based on user input. The technique derives its name from the use of physical or virtual cards that represent these concepts or information items.

20
Q

There are two primary types of card sorting:

A

Open Card Sorting: Participants create their own groups and assign cards to these groups. This method allows for a more flexible and user-driven organization of information.

Closed Card Sorting: Participants are provided with predefined categories or groups and are asked to place the cards into these predetermined groups. This method is useful when evaluating an existing information architecture or when specific categories need to be tested.

21
Q

During a card sorting session, participants are presented with

A

a set of cards, each containing a single concept, term, or piece of information. The participants are then asked to group and organize these cards into categories or groups that make sense to them. They may also be asked to provide labels or names for these groups.

The collected data from card sorting sessions can provide valuable insights into how users mentally organize and structure information. It helps in understanding users’ mental models, expectations, and preferences, which can guide the design of intuitive and user-friendly information architectures.

22
Q

What is Value Proposition Canvas?

A

The Value Proposition Canvas is a strategic tool used in product design and business development to articulate and analyze the value a product or service offers to its target customers. It helps identify the customer’s needs and how the product addresses those needs, as well as the unique value or advantages that set the product apart from competitors.

23
Q

The Value Proposition Canvas consists of two main components:

A

Customer Profile: This section focuses on understanding the target customers and their specific needs, desires, motivations, and behaviors. It answers questions such as:

What are the customer’s jobs or tasks they are trying to accomplish?

What are their pains or challenges they face in achieving those jobs?

What are their desired gains or outcomes they are seeking?

Value Map: This section highlights the unique value or benefits the product or service provides to the customers. It answers questions such as:
What are the features, attributes, or elements of the product that alleviate customer pains?

What are the features, attributes, or elements of the product that create desired gains for the customers?
How does the product differentiate itself from competitors in addressing customer needs?