definition of quality concepts

Question 1

identify: it is measured against specific criteria such as physical appearance/reliability/durability/sustainability/after-sales services

Answer 1

quality

Question 2

identify: includes setting targets/ measuring performance and taking corrective action

Answer 2

quality control

Question 3

identify: processes put in place to ensure that the quality of products/ services/ systems adhere to pre-set standards with minimal defects/ delays/ shortcomings

Answer 3

quality assurance

Question 4

identify: can be used for accountability within each of the business functions

Answer 4

quality management

Question 5

identify: quality is measured through physical product/ statistical output of processes/ surveys of the users and/or buyers of goods/ services

Answer 5

quality performance

Question 6

identify: coordinates/ directs organisational activities to meet customer/ regulatory requirements/ improve its effectiveness/ efficiency/ accuracy continuously

Answer 6

quality management system