differences

Question 1

explain the differences between: quality control & quality assurance

[system, desired, inspecting] [ensure, finished, standards] ; [checks, during, after] [ensure, standards, stage]

Answer 1

QUALITY CONTROL:
- the system ensures that the desired quality is met by inspecting the final product
- ensure that finished products meet the required standards

QUALITY ASSURANCE:
- checks are carried out during and after the production process
- ensure that required standards have been met at every stage of the production process

Question 2

outline differences between: quality management & quality performance

[used, accountability, functions] [techniques, tools, quality] ; [obtained, departments, together, same] [total, department, against]

Answer 2

QUALITY MANAGEMENT:
- can be used for accountability within each of the business functions
- techniques/tools used design/improve the quality of a product

QUALITY PERFORMANCE:
- can be obtained if all departments work together towards the same quality standards
- the total performance of each department measured against specific standards