Flashcards in Definitions Deck (32)
involves workplace staff
reductions, with the elimination of jobs
is the contracting of
some organisational operations to
is the obligations a business has over and above its legal responsibilities to the wellbeing of employees and customers, shareholders and the community as well as the environment.
refers to the process of abiding by moral standards and doing the ‘right’ thing in the interests of all stakeholders.
is the arrangement that provides increasing
authority at higher levels
is the process of setting objectives and deciding on the methods to achieve them.
A policy is an established set of broad guidelines to be followed by all employees
in an organisation.
Corporate code of conduct
is a set of ethical standards for managers and employees to uphold.
is a measure of efficiency — the amount of output produced compared to the amount of input required in production.
refers to the ability of an organisation to sell products in a market.
Facilities design and layout
involves planning the layout of workspace to streamline the production process.
refers to the degree of excellence of goods or services and their fitness for a stated purpose.
Total quality management
is an ongoing, organisation-wide commitment to excellence that is applied to every aspect of the organisation’s operation.
A human resource manager
coordinates all the activities involved
in acquiring, developing, maintaining
and terminating employees from an
organisation’s human resources.
Human resource management
the effective management of the formal relationship between the employer and employees.
is the belief that the employee will not lose their job.
refers to the individual, internal process that directs, energises and sustains a person’s behaviour.
when an employee leaves a particular workplace,
ending the employment relationship.
occurs when the job a person does is no longer necessary, usually due to technological changes, restructuring or a merger or acquisition.
occurs when a business dismisses an employee because there is not enough work to justify paying
occurs when a third party participates in the resolution of a dispute and attempts to help resolve the differences through discussion.
occurs when a ‘judge’ or a panel of ‘judges’ hears both arguments in a dispute in a more formal court-like setting and determines the outcome.
is any alteration in the internal or external environments.for example, change in consumer tastes or change in employee expectations.
is the adoption of a new idea or behaviour by an organisation.
are those forces that support the change.
are those forces that work against the change.
change management process
is the sequence of steps that a manager would follow for the successful implementation and adoption of change.
is the devious exertion of influence over someone to get them to do what you want.
Corporate social responsibility
involves managing organisational processes in order to produce an overall positive impact on the community.