Demand Management

Question 1

A trait or value to evaluate assessable records. Can measure subjective values in an assessment questionnaire or gather objective values in a database query run by a script.

Answer 1

Metric

Question 2

A collection of demands managed as a group to achieve strategic and operational objectives.

Answer 2

Portfolio

Question 3

A demand record that you want to evaluate for metric type demand. You evaluate them with metric categories and metrics, which define traits and values to assess.

Answer 3

Assessable Record

Question 4

A person affected by the demand or who has interest in the demand.

Answer 4

Stakeholder

Question 5

A visual breakdown on performance of an assessable record based on assessment results. These can be used to view various data summaries for one assessable record and to compare the ratings with other assessable records.

Answer 5

Scorecard

Question 6

A characteristic that defines a set of records you want to evaluate.

Answer 6

Metric Type

Question 7

An extra item that must be present or an extra action item that must be finished before a demand request closes.

Answer 7

Requirement

Question 8

A unit of work, created within a demand, to break down initial planning activities before converting the demand into a project.

Answer 8

Demand Task

Question 9

A theme for evaluating assessable records.

Answer 9

Metric Category

Question 10

Collection of rate lines associated to a project or demand to deliver date-effective, criteria-driven hourly rates.

Answer 10

Rate Model

Question 11

Expenses used to buy, maintain, or improve assets.

Answer 11

Capital Expenses

Question 12

Day-to-day expenses incurred

Answer 12

Operating Expenses

Question 13

Estimate of revenue if the demand is approved.

Answer 13

Financial Benefit

NOTE: The Financial benefit value is rolled up from the benefit breakdown of the demand

Question 14

Interest rate to determine the present value of future cash flows.

Answer 14

Discount Rate

Question 15

Which fields are automatically populated once the financial information is entered? (Select all that apply)

A. Total Planned Cost
B. Financial Return
C. Financial Benefit
D. Net Present Value (NPV)
E. Internal Rate of Return %
F. Discount Rate %
G. Demand Actual Cost

Answer 15

A. Total Planned Cost
B. Financial Return
D. Net Present Value (NPV)
E. Internal Rate of Return %
G. Demand Actual Cost

Question 16

What is Demand Management?

Answer 16

The Demand Management application within ServiceNow provides users with a single location to capture, organize and assess strategic and operational demands.

Question 17

What are the two different types of Demands?

A. Operational
B. Capital
C. Strategic
D. Organizational

Answer 17

A. Operational

C. Strategic

Question 18

What allows you to manage and track the financials of your demands in the corporate, regional, or local currency?

Answer 18

Multicurrency plugin

Question 19

T|F: The Demand currency field of a demand becomes read-only once you create a cost plan, cost plan breakdown, benefit plan, or benefit plan breakdown for the demand.

Answer 19

True

Question 20

What user can submit a demand for stakeholder assessment?

Answer 20

Demand Manager (it_demand_manager role)