Design of Work Systems

Question 1

involves specifying the content and methods of job

Answer 1

Job design

Question 2

Incorporation of human factors in the design of the workplace

Answer 2

Ergonomics

Question 3

Design of work systems

Answer 3

Specialization
Behavioral Approaches to Job Design
Teams
Methods Analysis
Motions Study
Working conditions

Question 4

True or False. Successful job design must be carried out by experienced personnel with the necessary training and background

Answer 4

True

Question 5

Giving a worker a larger portion of the total task by horizontal loading

Answer 5

Job Enlargement

Question 6

Workers periodically exchange jobs

Answer 6

Job Rotation

Question 7

Increasing responsibility for planning and coordination tasks, by vertical loading

Answer 7

Job Enrichment

Question 8

Influences quality and productivity
Contributes to work environment

Answer 8

Motivation

Question 9

Influences productivity and employee-management relations

Answer 9

Trust

Question 10

Benefit of Teams

Answer 10

Higher quality
Higher productivity
Greater worker satisfaction

Question 11

Groups of empowered to make certain changes in their work process

Answer 11

Self-directed teams

Question 12

Analyzing how a job gets done
Begins with overall analysis
Moves to specific details

Answer 12

Method Analysis

Question 13

True or False. The need for methods analysis can come from changes in tools and equipment

Answer 13

True

Question 14

Method Analysis procedure

Answer 14

1 Identify the operation to be studied
2 Get employee input
3 Study and document current method
4 Analyze the job
5 Propose new methods
6 Install new methods
7 Follow-up to ensure improvements have been achieved

Question 15

Chart used to examine the overall sequence of an operation by focusing on movements of the operator or flow of materials

Answer 15

Flow process chart

Question 16

Chart used to determine portions of a work cycle during which an operator and equipment are busy or idle

Answer 16

Worker-machine chart

Question 17

the systematic
study of the human motions used
to perform an operation.

Answer 17

Motion study

Question 18

guidelines for designing motion-efficient work procedures

Answer 18

motion study principles

Question 19

basic elemental motions into which a job can be broken down

Answer 19

analysis of the therbligs

Question 20

use of motion pictures and slow motion to study motions that otherwise would be too rapid to analyze

Answer 20

micromotion study

Question 21

5 motion study techniques

Answer 21

Motion study principles
Analysis of therbligs
Micromotion study
Charts
Therbligs

Question 22

Developing work methods

Answer 22

Eliminate unnecessary motions
Combine activities
Reduce fatigue
Improve the arrangement of the workplace
Improve the design of tools and equipment

Question 23

Basic elemental motions that make up a job.

Answer 23

Therbligs

Question 24

Determining how long it should take to do a job.

Answer 24

Work measurement

Question 25

The amount of time it should take a qualified worker to complete a specific task, working at a sustainable rate, using given methods, tools and equipment, raw materials, and workplace arrangement.

Answer 25

Standard time

Question 26

Development of a time standard based on observations of one worker taken over a number of cycles.

Answer 26

Stopwatch Time study

Question 27

Basic steps in a time study

Answer 27

1 Define the task to be studied 2 Determine the number of cycles to observe 3 Time the job 4 Compute the standard time

Question 28

Time standards derived from a firm’s historical data.

Answer 28

Standard elemental times

Question 29

Steps for standards elemental times

Answer 29

1 Analyze the job 2 Check file for historical times 3 Modify file times if necessary 4 Sum elemental times to get normal time

Question 30

Published data based on extensive research to determine standard elemental times.

Answer 30

Predetermined time standards

Question 31

technique for estimating the proportion of time that a worker or machine spends on various activities and idle time.

Answer 31

Work sampling

Question 32

True or False. Work sampling requires timing an activity

Answer 32

False. It does not require

Question 33

Compensation based on time an employee has worked during a pay period

Answer 33

Time-based system

Question 34

Compensation based on the amount of output an employee produces during a pay period

Answer 34

Output-based (incentive) system

Question 35

Form of incentive plan

Answer 35

Accurate Easy to apply Consistent Easy to understand Fair

Question 36

Compensation

Answer 36

Individual Incentive Plans Group Incentive Plans Knowledge-Based Pay System Management Compensation

Question 37

the time required to perform a task decreases with increasing repetitions

Answer 37

Learning curves

Question 38

Applications of learning curves

Answer 38

1 Manpower planning and scheduling 2 Negotiated purchasing 3 Pricing new products 4 Budgeting, purchasing, and inventory planning 5 Capacity Planning

Question 39

True or False. Learning curves are the same in every organization

Answer 39

False. differ from org to org