Dezember 1 Flashcards
(97 cards)
The Value Chain:
Name the 4 Support Activities
- Firm Infrastructure
- Human Resource Management
- Technology Development
- Procurement
The Value Chain:
Name some Primary Activites (5)
- Inbound Logistics
- Operations
- Outbound Logistics
- Sales / Marketing
- Services
What are some activities of the Marketing Department?
- Perform market analysis
- Translate company strategy into country specific product mix
- select target customer segments
- define distribution channels for each country
- define pricing
- establish promotion
- steering sales
The Challenges in international Marketing?
Tariff Barriers
Administrative Policies
Considerable Diversities
Political Environment and Instability
Place Constraints
Variations in Exchange Rates
Norms and Ethics Challenges
Terrorism and Racism
Other Difficulties
The Challenges in international Sales?
Customization
Translation
Social Selling
Cross-cultural Issues
Localization of Communication
Partnering
Customer Services
Stichworte dazu:
- responsible for interacting with the customer
- inquiries, complaints, orders
- help desk, reception, contact centers
- provided before, during, after the purchase
- create customer-loyality / lead to re-ordering
After Sales Services
(8)
Sales guarantees
Warranties
Spare parts management
Repair services
Installation
Updating
Upgrading
Trainings
The Challenges in international customer service?
Language /Culture
Time differences
Responsiveness
Knowledge about the situation of the customer
Knowledge about the product
Cross-boarder cooperation Challenges?
Clear contracts with clarity about legal situation and financial framework conditions
Knowledge of the culture of the other countries
Knowledge of the natural conditions in the other countries
Agreed organizations and well defined contact persons
Agreements on communication, reports and documents
Agreements on dealing with disruptions, problems and conflicts
Real support from management
Committed and qualified managers and employees
4 Risk in International Business
Grafik Übersicht
Risk Management
4 Steps
Grafik
Risk Mangement
4 Steps Explanation
- Identify all risks
-
Analyze all identified riks
- probability
- damage potential - Take measures to reduce impact
- riks prevention
- risk provision - continous risk control
Risks in global value chains
- financial or credit constraints
- rapid shifts in global production locations
- changes in laws, tariffs or taxes
- shocks based on interconnections
Intellectual Property
• Your subsidiaries need access to IP to produce for you
• Not all nations look at IP the same way
• Therefore your company needs a clear concept on how to deal
with IP
• Create different layers
• Give select access on a “as needed” bases
Structure follows strategy. Which organizational structure is most suitable efor the implementation of these international strategies:
- Multidomestic Strategy
- International Strategy
- Transnational Strategy
- Global Standardization Strategy
- Multidomestic Strategy –> Global Area Structure
- International Strategy –> International division
- Transnational Strategy –> Global Matrix structure
- Global Standardization Strategy –> Global functional (product) structure
Location Econocmies
an example
Citibank decides to open a call center in Mumbai, India because a detailed analysis of the country-specific advantages suggests that India is the optimal place for responding to customers’ calls. Citibank is exploiting location economies by running a call center in India.
Currency Risk
Name the three types of currency exposure
- transaction
- translation
- economic
Key participants of the global
monetary and financial system
- International organization level
- national government level
- national infrastructure level
- firm level
The Rule of Law
What are the two problems with weak rule of law?
Economic acitivity suffers and uncertainty increases with weak rule of law
Porters Diamond:
What is the main message?
Countries should be _exporting products from industries where
all four components of the diamond are favorable_, while
importing where the components are not favorable
A nation can enhance its national competitiveness by exporting
from indu s t ries w h e re al l f o u r c o m po n en t s of t h e P o r t e r s
diamon d a re fa v o rable, w h ile importing where the components
are not favorable.
Comparative Advantage:
Superior features of a country that provide it with unique benefits in global competition.
–> location-specific advantage
Competitive Advantage:
Assets or competentices of a firm that are difficult for competitors to imitate.
–> firm-specific advantage
–> ownership-specific advantage
National competitive Advantage:
When a nation has an abundance (häufigkeit) of comparative advantages in a given industry, and the firms in that industry collectively have abundant competitive advantages.
comparative advantage of the nation + competitive advantage of the firms
= national competitive advantage in that particular industry
Explain
Globalization
Globalization refers to the gradual integration and growing of
national economies, driven by factors such as falling trade
barriers, market liberalization or technological progress.