E-Commerce Applications Flashcards Preview

CPA - BEC > E-Commerce Applications > Flashcards

Flashcards in E-Commerce Applications Deck (7):
1

CRM customer relationship management

Technologies for managing client relationships; the CRM provides tools to analyze the information and develop personalized marketing plans for individual customers

2

EDI electronic data interchange

Computer-to-comuter exchange of business data

Structured data & processing protocols reduce cost & speed processing

Facilitates JIT inventory use (Walmart direct EDI)

Often, direct links been trading partners through intermediaries (service bureaus or VANs) - value added networks

vast majority of EDI transactions are still processed through value-added networks

The well-established audit trails, controls, and security provided for EDI transactions by VAN are the principal reasons for their continued popularity.

3

EDI alternatives

Translation software converts between standardized EDI format & internal company

4

EDI costs

a.
Costs of change -- Costs associated with locating new business partners who support EDI processing; legal costs associated with modifying and negotiating trading contracts with new and existing business partners and with the communications provider; costs of changing internal policies and procedures to support the new processing model (process reengineering) and employee training.
b.
Hardware costs -- Often additional hardware such as communications equipment, improved servers, etc., is required.
c. Costs of translation software
d. Cost of data transmission
e. Costs of security, audit, and control procedures

5

e-banking

Demanded by customers; management requires senior management and B of Directors oversight, technology under Senior IT, Operational management monitoring & measuring risk

6

EFT

Technology for electronically transferring funds - increases speed and reduces cost

Usually third-party vendor is intermediary between company and banking system

7

EFT security

Most important - Data encryption for transmission

Electronic wallers - not payment systems, programs for managing credit cards, usernames, passwords, addresses

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