Employee Family Assistance Program

Question 1

The EFAP provider for the Service, __________ is contracted to provide assistance to
 active members (full-time, part-time and temporary), their spouse/partner and dependents
 retirees, their spouse/partner
 auxiliary members (critical incident stress only)
and

______________

Answer 1

Shepell∙fgi,

 lifeguards (critical incident stress only)

Question 2

EFAP Committee
The EFAP Committee is a committee of the Board comprised of a representative of each of the Chief, the SOO, the TPA, the EFAP provider and representatives of other Service support units, such as, Human Resources, Psychological Services, Chaplaincy and the Toronto Police College.

____________ the oversees the program.

Answer 2

The EFAP Committee

Question 3

Refer any complaints or concerns to the EFAP Committee by contacting the _________________________ .

Answer 3

EFAP Liaison/Critical Incident Response Team Coordinator

Question 4

Supervisor
Upon becoming aware of a member who requests assistance for a problem shall
 advise the member of all options available for assistance, including the ________
 permit the member the opportunity to call _______ subject to operational requirements
 follow–up as necessary with the member for support and encouragement
 refer to Procedure 08–04 in the event of a traumatic critical incident

Answer 4

EFAP provider

Question 5

Upon becoming aware that another member may be experiencing a problem shall
 refrain from ________________
 encourage the member to seek assistance voluntarily before work performance or safety is affected
 provide support and encouragement to assist the member and/or family in accessing EFAP support
 refer to Procedure 08–04 in the event of a traumatic critical inciden

Answer 5

diagnosing a person who is suffering a problem