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Employment Flashcards

(60 cards)

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1
Q

What are the employment laws?

A
  • equal pay act 1979
  • Employment rights act 1996
  • race relation act 1976
  • minimum wage legislation
  • health and safety at work act 1974
  • disability discrimination act 1995
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2
Q

What’s a statement of particulars?

A

A document including information such as: job title, pay, when the worker will be paid, how many hours they must work

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3
Q

What is the equal pay act ?

A

Woman are paid the same as men when they do similar work

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4
Q

What is the employment rights act?

A

A business must give workers a statement of particulars

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5
Q

What is the race relation act?

A

Stopping people of a different race, nationality or ethnic origin from being treated differently to those of different origins

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6
Q

What is the minimum wage act?

A

Workers cannot be paid below an amount decided by the government.

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7
Q

What is the health and safety at work act?

A

The responsibility of the employer to protect workers from dangers in the workplace

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8
Q

What is the disability discrimination act?

A

Give equal opportunities to disabled people. Cannot be discriminated against during the recruitment process and that employers are expected to make reasonable changes to premises to allow access around them

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9
Q

What is a trade union?

A

Organisations that represent workers and give individuals a way of communicating with their employer even in large organisations

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10
Q

What is a tribunal?

A

A special court of law that deals with disputes between workers and employers

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11
Q

What are the types of industrial action?

A

Strike
Overtime ban
Work to rule

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12
Q

What is strike?

A

When workers withdraw their labour

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13
Q

What is overtime ban?

A

When workers only work hours stated in their contract

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14
Q

What is work to rule?

A

When workers will only do what is included in their contract

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15
Q

How will strike help?

A
  • customers will be inconvenienced and will complain
  • bad press will impact business reputation negatively
  • lack of service reduces income
  • customers may switch to competitor
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16
Q

What is meant by redundancy?

A

Employment is ended because firm no longer needs the work that was done by an employee

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17
Q

Why might a business be making staff redundant?

A
  • business is closing down or moving location
  • reorganisation
  • need to cut costs
  • new machinery introduced
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18
Q

What does ACAS stand for?

A

Advisory conciliation and arbitration service

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19
Q

What is ACAS?

A

An organisation which helps settle disputes between workers and employers

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20
Q

What are the 3 things that ACAS do?

A

Provide advice
Negotiate
Makes a decision

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21
Q

What is an organisational chart?

A

Diagrams that show the internal structure of the business

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22
Q

What are the benefits of organisational charts?

A
  • shows who is responsible for which functions and tasks
  • shows who and what each person is accountable to
  • show whom a worker is responsible and who they must take orders from
  • lines of communication
  • Promotion route
  • links between departments
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23
Q

What does authority mean?

A

The power that on erosion has to make decisions and to control what other workers do

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24
Q

What does accountability mean?

A

The responsibility that a person has for a job meaning that he/she will take the blame for what goes wrong as well as the credits for what goes well

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25
What does line manager mean?
A person who is directly responsible for other workers in the organisation
26
What is a subordinate?
The workers that a line manager is responsible for
27
What is meant by delegation?
The process of giving a manager authority to a subordinate to make decisions for which that manager is responsible
28
What are the 3 parts of organisation charts?
Layers Span of control Chain of command
29
What are layers ?
The number of levels in a business organisation
30
What is span of control?
Number of employees(subordinates) for whom a manager is directly responsible
31
What is chain of command?
The way in which responsibility for employees is organised within a business
32
What are the advantages of a tall structure ?
- lots of promotion opportunities | - narrow span of control means more direct communication supervision (less likely to make mistakes)
33
What are the advantages of a flat structure?
- speed of communication is quicker than a tall structure - messages are more accurate as they are passed through less people - workers are closer to manager, comfortable to say new ideas
34
What does a tall structure have?
- narrow span of control | - long chain of command
35
What does a flat structure have?
Wide span of control | Short chain of command
36
What are the 3 main styles of leadership?
Autocratic Democratic Laissez-faire
37
What is autocratic leadership?
- leader has full control of decision making - uses power to get others to carry out work - employees have little or no input - motivation through rewards
38
What is democratic leadership?
- focus of power is more with group as a whole - emphasis on delegation and empowerment - employees have greater involvement in decision making
39
What is laissez-faire leadership?
- gives employees little direction - responsibility lies with group - leaders get employees to choose how to complete objectives, make decisions and resolve problems on their own
40
Benefits of autocratic leadership?
- employees are guided , less mistakes - leader gets what they want done quickly - good for low level of skill employees
41
Drawbacks of autocratic leadership?
- employees are unable to share ideas - demotivated staff - employees have little or no input - lack of innovation, may reduce competitiveness
42
Examples of stakeholders?
``` Employees Shareholders Customers Bank Suppliers Consumers Owners Investors Work force Land owners ```
43
Issues for business dealing with stakeholders?
Interests may differ between stakeholders | Business have to be accountable for stakeholders concerns
44
What are the barriers to communication?
``` Timing Clarity The attitudes of the sender or receiver Wrong method of communication used Feedback isn't received or appropriate There is a problem with the means of communication ```
45
What is meant by timing?
Message may be sent at wrong time e.g persons in a rush to leave work and may not listen to message carefully
46
What is meant by clarity?
Sender may not make message clear to receiver. E.g sender uses language that receiver doesn't understand
47
What is meant by attitude of sender or receiver?
Sender may talk down to receiver and receiver may not respect or trust sender so won't take notice of what is said
48
What is meant by wrong method of communication used ?
An email giving an urgent message will not work if receiver only checks new mail at the beginning of each week
49
What is meant by feedback is not received or not appropriate?
Sender may not check with the receiver that they have understood the message
50
What are the 3 types of communication?
Verbal Written Using images
51
Advantages of verbal communication?
- Person can check that message has been understood | - person can emphasise points by tone of voice or body language
52
Disadvantages of verbal communication?
- if there are a lot of people listening to the message then not all would've heard or understood it
53
Advantages of written communication?
- there is a record of the message - receiver can re-read message to try and understand it - message can be sent to more than one person at a time
54
Disadvantages of written communication?
- not possible to check immediately that the receiver has understood the message - the success of the message depends on how clearly it has been written
55
Advantages of communication using images ?
- people often like looking at images | - images can have more impact
56
Disadvantages of communication using images?
- may not be possible to check immediately that the receiver has understood the message
57
Advantages of using ICT?
- information can be shared more easily - large amounts of information is processed quickly - the quality of the presentation of the work is better
58
Disadvantages of ICT?
- workers need training to use the technology and this costs money - hackers can steal information and credit card numbers - technical problems
59
Advantages of working at home?
- workers feel trusted that they will do the work they have to - the worker can concentrate better without the distractions of others at work - workers less stressed as no travel - worker saves travel money and feels good
60
Disadvantages of working at home?
- not as easy for workers to discuss ideas about a job - some workers like the social side of work - distractions at home from family or friends - time may be wasted as workers are unsupervised - some workers need the discipline of having to start work at certain times

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